Mary Welch
Navigating the Industry Through the Tough Challenges Ahead
Since Wes Lutz was named chairman of the National Automotive Dealers Association, he has been home only a few days in the past six...
Continuing the Legacy – Jenell Ross Guides Bob Ross Auto Group in the Second...
Bob Ross Auto Group, based in Centerville, Ohio, is a “work in progress,” according to Jenell Ross, dealer principal and daughter of founder Bob...
Winning With the Machines – Mark Olson, Director at Findlay Kia Las Vegas
“Am I Selling Cars?”
In the dealership world, it’s often difficult to know if your marketing is on the right track . Mark Olson, Director...
Ganley Auto Group, Approaching $2 Billion
Ken Ganley has his eye on a round number — $2 billion. And, if he doesn’t make it this year, well, it’s a sure...
How Beaver Toyota Intends to Dominate A New Market
As any marketing manager will testify, it’s all about creating a brand. No one knows that better than Beaver Toyota, which just opened a...
How to “Own the Market”: Toyota Turnaround Yields Happy Customers, Staff, and Profits
When Jonathan (Jon) Waters became an operating partner at McDonough Toyota, just outside Atlanta, he knew he was in a turnaround situation. The dealership...
Earning Respect and Reputation: Great Lakes Auto Group
Joey Huang’s father was a doctor as is his three siblings, and he was also expected to have a medical career. And, he did...
A Life and Industry of Opportunities: Winston Pittman Creates an Empire
When Winston Pittman decided to open a Chrysler dealership in Louisville, KY in 1988, he walked into several stores in the black neighborhood where...
Marketing Without 5-Year Forecasts Key to Success and Growth
Vince Sheehy, president and CEO of Sheehy Auto Stores, isn't a big fan of long-term planning. Instead, Sheehy, who oversees 24 stores with annual...
It’s Called “Friendly” for a Reason
Top Honda Dealer Creates Winning Culture
By: Mary Welch
Eric Kahn is a dye-in-the-wool car guy with a blue stocking education and Wall Street credentials. Or...
The Most Common Dealership Workplace Distractions and How to Avoid Them
Getting distracted at work regardless of the job is an extremely common occurrence, but it can have consequences and affect business. Of course, basic...
What is Your Customer Data Worth?
Today, most dealers spend heavily on purchased media—both traditional and digital—not because they want to, but because they have no other way to reach...
Are OEM Recalls Effecting Overall Dealership Sales?
Last week the Center for Auto Saftey (CAS) published a demand for a recall of faulty KIA and Hyundai vehicles. Their demand is due...
7 Hiring Strategies to Help You Bring Top-Notch Talent to Your Dealership – Richard...
Every dealer knows that one of the more challenging aspects of running a successful business is hiring and keeping the right team...easier said than...
Cause Marketing: How to Grow Loyalty Among Your Employees and Clients – Jody Devere,...
In this generation of social activism, consumers are trying to be responsible citizens of the world, and they expect the same from your dealership. According...
How You Should View Your Customers
On this week's episode of Straight Talk, David Lewis talks about how you should view your customers and how you should treat everyone you...
Make This a Transformational Day
Do what you can to make everyone and everything around you better. Rob Shallenberger is inviting you to make today a transformational day on...
Are You Using Menu Selling for Compliance?
On this week's episode of F&I Today, Becky Chernek asks the question, "Are you using menu selling for compliance?" and goes over other ways...
Competitive Analysis
Many times you can't see the picture behind the frame. We often get caught up in our own dealership bubble and can't see past...
