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Mary Welch

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Wes Lutz

Navigating the Industry Through the Tough Challenges Ahead

Since Wes Lutz was named chairman of the National Automotive Dealers Association, he has been home only a few days in the past six...
Jenell Ross

Continuing the Legacy – Jenell Ross Guides Bob Ross Auto Group in the Second...

Bob Ross Auto Group, based in Centerville, Ohio, is a “work in progress,” according to Jenell Ross, dealer principal and daughter of founder Bob...
machines

Winning With the Machines – Mark Olson, Director at Findlay Kia Las Vegas

“Am I Selling Cars?” In the dealership world, it’s often difficult to know if your marketing is on the right track . Mark Olson, Director...
Ganley Auto Group

Ganley Auto Group, Approaching $2 Billion

Ken Ganley has his eye on a round number — $2 billion. And, if he doesn’t make it this year, well, it’s a sure...
Beaver Toyota

How Beaver Toyota Intends to Dominate A New Market

As any marketing manager will testify, it’s all about creating a brand. No one knows that better than Beaver Toyota, which just opened a...
McDonough Toyota

How to “Own the Market”: Toyota Turnaround Yields Happy Customers, Staff, and Profits

When Jonathan (Jon) Waters became an operating partner at McDonough Toyota, just outside Atlanta, he knew he was in a turnaround situation. The dealership...
Eddie Huang

Earning Respect and Reputation: Great Lakes Auto Group

Joey Huang’s father was a doctor as is his three siblings, and he was also expected to have a medical career. And, he did...
Winston Pittman

A Life and Industry of Opportunities: Winston Pittman Creates an Empire

When Winston Pittman decided to open a Chrysler dealership in Louisville, KY in 1988, he walked into several stores in the black neighborhood where...
marketing

Marketing Without 5-Year Forecasts Key to Success and Growth

Vince Sheehy, president and CEO of Sheehy Auto Stores, isn't a big fan of long-term planning. Instead, Sheehy, who oversees 24 stores with annual...

It’s Called “Friendly” for a Reason

Top Honda Dealer Creates Winning Culture By: Mary Welch Eric Kahn is a dye-in-the-wool car guy with a blue stocking education and Wall Street credentials. Or...
online sales

The Current State of Online Sales: Is This Process Here to Stay?

COVID-19 has caused many auto dealers to embrace a variety of new processes. From picking up cars for servicing to limiting the number of...
questions

The 3 Questions Every Customer Wants Answered Before Saying “Yes”

When we’re selling a product, service, or idea, we must make the case in the consumer’s mind on why they need it. It doesn’t...
video

Summer Sales Forecast for Auto Retail – Charlie Chesbrough, Cox Automotive

Cautious optimism is the sentiment many dealers are feeling as the auto retail industry settles into Q3. After strong showings for sales, considering the...
LotLinxvideo

CBT News Market Update: LotLinx CEO Len Short & Bloomberg Auto Analyst Kevin...

As macroeconomic conditions begin to stabilize and consumers slowly resume their pre-pandemic lives, a lot of auto retail markets saw an uptick in sales...
Gaudin Fordvideo

How Gaudin Ford is Bringing Remote Business to Customers’ Homes

Las Vegas, Nevada is largely an island unto itself, and in a city so reliant on tourism, the COVID-19 virus created an economic black...

Staying Successful in the Showroom During COVID-19

On this week's episode of the Saturday Morning Sales Meeting, David Lewis talks about selling cars during the COVID-19 pandemic and some of the...

What Do Dealerships and Bank Conversions Have to Do With TikTok?

Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....

Why Dealers Should Concentrate on Experience, Not Price

On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....

Creating a Frictionless Online Car Buying Experience

There is still a lot unknown about how the Coronavirus will continue to affect American lives, industries, and consumerism. However, dealers can assume that...