The Power of the First Impression
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service department and the power of the...
TSLA304.000-5.22%
GM88.7001.665%
F14.8450.165%
RIVN16.048-0.4325%
CYD45.820-0.77%
HMC29.9700.82%
TM184.3002.15%
CVNA63.370-0.68%
PAG217.9902.235%
LAD349.9454.465%
AN215.6303.43%
GPI339.1372.0068%
ABG232.3105.75%
SAH104.0001.02%
TSLA304.000-5.22%
GM88.7001.665%
F14.8450.165%
RIVN16.048-0.4325%
CYD45.820-0.77%
HMC29.9700.82%
TM184.3002.15%
CVNA63.370-0.68%
PAG217.9902.235%
LAD349.9454.465%
AN215.6303.43%
GPI339.1372.0068%
ABG232.3105.75%
SAH104.0001.02%
TSLA304.000-5.22%
GM88.7001.665%
F14.8450.165%
RIVN16.048-0.4325%
CYD45.820-0.77%
HMC29.9700.82%
TM184.3002.15%
CVNA63.370-0.68%
PAG217.9902.235%
LAD349.9454.465%
AN215.6303.43%
GPI339.1372.0068%
ABG232.3105.75%
SAH104.0001.02%
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Climbing the Ladder of Success in a Dealership
There are many opportunities for career growth in a dealership. Stories abound of managers who started out washing cars. If you know what you are doing, climbing the ladder is...
How Zeigler Automotive Group Continues to Expand Successfully into Larger Markets – Aaron Zeigler
We welcome Aaron Zeigler, President of Zeigler Automotive Group, to CBT Automotive Network. Aaron discusses the expansion of their operations to 25 dealerships and the considerations that lead them to...
How to Reduce Chargebacks in F&I – 3 Simple Strategies Can Make All the Difference
Chargeback. It’s the one word that sends chills down the spine of every F&I manager (or any salesperson for that matter). It can decimate a commission check, it can lead...
How to Properly Handle Inbound Service Calls for Greater Profitability
After all the technological advancements with handling internet leads, the auto industry is still far from perfect when it comes to handling inbound phone leads. According to CallSource and IHS/Polk...
Surprise and Delight: A Great Customer Service Concept. Or Is It? – Shep Hyken, CX Expert and Best Selling Author
When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common sense at first, what if we...
The Power of Consistency
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the value and the power of consistency. Consistency in your process, quality, and...
The Attribution Revolution and How It Can Maximize Your Dealership’s Advertising Spend – Brian Benstock, Paragon Honda
We recently welcomed back Partner GM and VP of Paragon Honda, Brian Benstock to the CBT studios. Earlier this year, Brian presented a key study at the 2019 Google Think...
Trend Watch: What Dealers Can Expect in the Next Five to Ten Years
What can auto dealers likely expect for the next five to ten years of the automotive industry? Well, looking at the data, two words come to mind: “more disruption.” This...
The 5 Personality Traits That Winning Auto Retailers Have
A winning personality. It might sound cliche, but studies have shown that personality is what separates the salespeople at the top from those on the bottom. Even among those with...
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