When a customer arrives for a service appointment, the check-in process is expected to be smooth, fast, and painless. Having already set an appointment, the vehicle owner feels like they’re...
Today on CBTNews.com - Tuesday, March 17th, 2020:
Taking Your Dealership’s Top Performers to the Next Level – Jonathan Dawson & Frank Crinite
On today’s show, we’re very pleased to welcome Jonathan...
Dealers across the United States are caught in the midst of one of the most fluid scenarios they may ever face. The disease caused by the novel coronavirus, COVID-19, has...
With vehicle prices climbing higher and higher, taking measures to sustain profitability in the dealership is more important now than ever. And there are several ways to do it. Here...
When families come to the dealership looking to buy their next van or SUV, it can be a tough balancing act for sales to manage. Kids running around the showroom,...
At first glance, turnover numbers for dealerships all across the country don't paint the best picture of the automotive workforce. Cox's 2019 Dealership Staffing Study revealed that 20 percent of...
Here’s a stat that will scramble your brain: Facebook Marketplace now has 800 million users worldwide.
Let that number sink in.
Here in the U.S., 1 in 3 people use the tool....
There has been no shortage of auto industry news so far in 2020. From the CoronaVirus to crude oil prices and everything in between, there is an air of uncertainty...
You can hardly go one day without seeing something online about the importance of ‘branding’ yourself. We live in the ‘influencer culture’ and it seems that everyone has some cool...
Setting and enforcing a new standard in your dealership at the very beginning of the year is the easiest way to ensure that you and your staff don’t fall back...