TSLA378.9003.6%
GM83.450-0.5%
F13.100-0.07%
RIVN15.140-0.22%
CYD35.0500.01%
HMC32.420-0.11%
TM192.060-0.44%
CVNA65.360-1.82%
PAG209.860-2.3%
LAD312.320-3.83%
AN169.6100.85%
GPI253.7502.88%
ABG187.0602.51%
SAH65.340-0.58%
TSLA378.9003.6%
GM83.450-0.5%
F13.100-0.07%
RIVN15.140-0.22%
CYD35.0500.01%
HMC32.420-0.11%
TM192.060-0.44%
CVNA65.360-1.82%
PAG209.860-2.3%
LAD312.320-3.83%
AN169.6100.85%
GPI253.7502.88%
ABG187.0602.51%
SAH65.340-0.58%
TSLA378.9003.6%
GM83.450-0.5%
F13.100-0.07%
RIVN15.140-0.22%
CYD35.0500.01%
HMC32.420-0.11%
TM192.060-0.44%
CVNA65.360-1.82%
PAG209.860-2.3%
LAD312.320-3.83%
AN169.6100.85%
GPI253.7502.88%
ABG187.0602.51%
SAH65.340-0.58%

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Customer experience expert Shep Hyken says trust, not satisfaction, is the metric that determines whether a customer returns or walks away for good.

How dealers can build trust to keep customers coming back

- May 7, 2026
One of the most valuable assets a dealership can have is not its inventory or even its service department. It's trust. Lose it once, and you could lose that customer...
Affordability squeeze reshapes F&I strategy as dealers rethink customer conversations

Affordability squeeze reshapes F&I strategy as dealers rethink customer conversations

- May 7, 2026
Rising costs are reshaping how customers approach car buying, and F&I leaders must adjust their strategies to keep pace. On the latest episode of F&I Today, Paul Brown, Vice President...
VW dealers challenge Scout sales, Dealers adapt to market pressure, BMW profit drops as Lucid losses widen

VW dealers challenge Scout sales, Dealers adapt to market pressure, BMW profit drops as Lucid losses widen

- May 6, 2026
Top Stories  Group of 14 California Volkswagen dealers pushes back on Scout sales approach. Read More Dealers adapt as market pressures reshape April auto sales. Read More BMW profit drops, Lucid's net loss...
intelligent dealership

How AI is reshaping dealership operations, data strategy, the intelligent dealership model

- May 6, 2026
Artificial intelligence (AI) is no longer a future consideration for car dealers. It’s a present-day competitive necessity. That is the central message from Todd Smith, CEO of QoreAI and author...
solution-oriented

Why solution-oriented thinking defines top-performing teams

- May 6, 2026
In high-performance business cultures, employees don't just identify problems; they come prepared with solutions. That's the core message from leadership expert Dave Anderson on the latest episode of Lessons in...
Ferrari beats Q1 earnings expectations ahead of EV debut

Ferrari beats Q1 earnings expectations ahead of EV debut

- May 5, 2026
On the Dash: Ferrari beat Q1 earnings expectations and confirmed its 2026 guidance with the order book extending to late 2027. Fewer deliveries were deliberate, part of a planned model...
Ford advances $30K EV truck, Hybrids and Tesla lead used car gains, Volvo sales fall in Q1

Ford advances $30K EV truck, Hybrids and Tesla lead used car gains, Volvo sales fall in Q1

- May 5, 2026
Top Stories  Ford accelerates secret EV truck project to challenge China with $30K model. Read More Hybrids, Tesla models outperform as used car market slows. Read More Volvo sales fall 11% as U.S....
Ford accelerates secret EV truck project to challenge China with $30K model

Ford accelerates secret EV truck project to challenge China with $30K model

- May 5, 2026
On the Dash: A lower-cost EV truck could expand affordability and bring new buyers into showrooms. Simplified manufacturing may improve margins and enable scalable inventory over time. Competitive pressure from...
Why expectations, not technology, drive dealership performance

Why expectations, not technology, drive dealership performance

- May 5, 2026
The car business is changing fast. Margins are tighter. AI is reshaping how dealerships hire, sell, and service customers. New franchises are struggling to hold market share. But what separates...
U.S. Senators propose sweeping ban on Chinese connected vehicles 

U.S. Senators propose sweeping ban on Chinese connected vehicles 

- May 4, 2026
On the Dash: The proposed restrictions could tighten future inventory channels and limit the availability of certain global vehicle platforms. OEMs and Tier-1 suppliers need to begin reevaluating their sourcing...
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