Total Customer Connect’s OJ Laos: Tracking Service Repair Orders Online



When customers drop off their cars at your dealership for service, they often feel as if their leaving one of their children with you. They want to know what’s going on, when it’s happening, and how it’s happening. OJ Laos, Director of Product Management with Total Customer Connect, says with the way technology is set up these days, customers should be able to track their service issues online or on their mobile devices.