TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%

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service department

The Science & Mathematics of Reducing Service Department Complaints

- October 4, 2017
Many problems that dealerships struggle with have already been solved by other types of businesses. Reducing defective products in manufacturing firms (and in service industries) greatly lowers warranty costs. In...
Fixed-Ops Auto News
newscast

WardsAuto: Customer satisfaction for its own sake misses point | Ten Videos That Will Help You Soar Professionally and Personally | The Science & Mathematics of Reducing Service Department Complaints

- October 4, 2017
On today's CBT Newscast for Wednesday, October 4th, 2017: WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point When it comes to customer satisfaction in the service lane, we're starting...
Daily Newscast
customer retention

Two Service Department Metrics You Need – But Probably Don’t Have

- October 3, 2017
Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t see the real numbers that determine...
Fixed-Ops Auto News
newscast

Why dealers are an important piece of eVehicle future | Two Service Department Metrics You Need – But Probably Don’t Have | Top 5 Complaints of Dealership Employees and How to Solve Them

- October 3, 2017
On today's CBT Newscast for Tuesday, October 3rd, 2017: William Wallace: Why dealers are an important piece of eVehicle future When customers have issues with their vehicles, they go to the dealership...
Daily Newscast
commercial customers

How to Attract Commercial Customers to Your Service Department

- October 2, 2017
Commercial service business can be very lucrative for your dealership. Commercial customers tend to be very loyal. They also require service more frequently and spend more money on each visit. ...
Fixed-Ops Auto News
newscast

Bill Wittenmyer on Recruitment, Creating the right culture, and Prospecting | Improving Communication Across the Dealership | How to Attract Commercial Customers to Your Service Department

- October 2, 2017
On today's CBT Newscast for Monday, October 2nd, 2017:   Bill Wittenmyer on Recruitment, Creating the right culture, and Prospecting Jim Fitzpatrick invites ELEAD1 Partner Bill Wittenmyer to the studio to discuss car...
Daily Newscast
service sales

Overlooked Sales in the Service Department

- September 26, 2017
The backbone of sales is prospecting, constantly looking for new sales opportunities. Let’s do some prospecting close to home, in the service department. If you read our article on ‘Marketing...
Fixed-Ops Auto News
newscast

Cars.com’s Tony Zolla: How a face-to-face profile rating system improves sales | Overlooked Sales in the Service Department | Earning Respect and Reputation: Great Lakes Auto Group

- September 26, 2017
On today's CBT Newscast for Tuesday, September 26th, 2017: Tony Zolla: How a face-to-face profile rating system improves sales Imagine if consumers could take the concept of Fantasy Football and use it...
Daily Newscast

Hurricane Irma – How to Prepare Your Dealership

- September 7, 2017
Hurricane Irma is predicted to be the most powerful hurricane to strike the Atlantic coast. The hurricane, currently bearing down and affecting the Virgin Islands and Puerto Rico, will make...
Daily Automotive News Auto News
future

How prepared are you for the future?

- August 28, 2017
Getting left behind is not a fun feeling, especially when we're talking about the impact of technology on the auto industry. However, car dealerships haven't become an endangered species in...
Daily Automotive News Auto News


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