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Social media has completely changed the way businesses run. It allows companies to have a more effective channel through which they can create connections...

On July 17th, 2017 a very good friend of mine and of the automotive industry, Alan Ram, died while piloting one of his private...

The old way of selling cars is old hat. A trip to the local shopping mall demonstrates the new trend in buying, which is...

Snapchat, in the world of social media, is relatively new.  Social media in the automotive retail world is also a relatively new idea.  As...

  In today’s CBT Newscast for Thursday April 13, 2017: Cox Automotive's Mark O'Neil: New car dealers must be in the used car business Earlier this week...

On March 29, 2017, J.D. Power released results from their 2017 U.S. Automotive Website Evaluation Study Cross-Device. Their findings ranked Cars.com highest in Overall...

  In today’s CBT Newscast for Wednesday March 22, 2017: The 2017 Automotive Engagement Conference A seven-city national tour showing dealers how to measure consumer engagement to...

Q: I am confident that customers who buy on the floor will use our service department but I’m losing customers who buy online. What...

Hire Someone Who Loves Cars By: Rian Locadia The automotive business as a whole has flourished, bringing in many exciting opportunities and new clients reaching both...

How to Get it Right Every Time For Each Customer   As a young man growing up in Boston, my father used to take me to...