The Mitsubishi Motors MiCAR program now includes Cox Automotive’s top service appointment scheduling tool, Xtime. This gives Mitsubishi dealer partners another powerful tool to guarantee exceptional customer service. Mitsubishi dealers are well-positioned to take advantage of Cox Automotive’s cutting-edge technology with Xtime to meet and surpass the rising standards of their service customers.
With Xtime, Mitsubishi dealers will advance their service operations with a technologically enhanced experience and meet vehicle owners’ high expectations while driving retention and increasing profitability. Xtime offers multi-channel scheduling options, consistent tablet check-in and checkout, and built-in inspection services, and has the potential to increase retention by up to 15% and inspection services by up to $129.
Due to the integration of Xtime and MiCAR, Mitsubishi dealers may now provide clients:
- Expert pricing and recommendations.
- Powerful shop management, scheduling controls, and video capture.
- Integrations with declined services, tires, loaner management, and much more.
- Integrated and flexible ridesharing capabilities, powered by Lyft.
Dan Ball, vice president of aftersales at Mitsubishi Motors North America, said: “At Mitsubishi Motors, our customers expect quality, speed, efficiency and transparency across the end-to-end service experience, and the addition of Xtime to our internal MiCAR program stands to help our dealer partners deliver just that.”
In the US, more than 7,600 dealers use Xtime to improve the customer service experience. According to Skyler Chadwick, Director of Product Consulting at Xtime, “The digital dealer experience has arrived, and those still relying on manual, outdated processes that don’t offer a cutting-edge, convenient service experience run the danger of falling behind and losing revenue.” He continues, “Mitsubishi Motors’ adoption of Xtime to optimize dealer service experiences demonstrates once again how, for more than 100 years, its ambitious, disruptive approach and pioneering use of technology have positioned the company as a leading change agent in the automotive industry.”