On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss improving your point of sale presentation by doing things such as presenting menus properly.
The Active Delivery Process
On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources....
Taking Care of Your Service Technicians
On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive...
Customer Acquisition and Retention
On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive...
Bill Springer on What Consumers Value Most in the Service Department
DriveSure surveyed nearly 2,000 vehicle owners to find out what it takes to retain their service business at car dealerships and Bill Springer, President...
3 Items a First-Time General Manager Needs to Focus On – Shawn Hays
On today’s show, we welcome back Your Car Guy, Shawn Hays, General Manager at Carter Myers Colonial Chevrolet in Richmond, Virginia. This is Shawn's...
4 Disciplines that Create a Standard of Accountability in the Service Drive
In almost every state across the U.S., dealership service departments were considered essential services and allowed to remain open throughout the COVDID-19 pandemic. With...
Tesla’s Stock Soars After Its Historic Split
Investors' most common complaint with Tesla’s stock has been expensive share prices. However, that’s all about to change. The electric automaker announced late Tuesday...
NADA, NAMAD Officials Open Up About the Lack of Diversity in Automotive
Black representation in the automotive dealer body has been severely lacking for decades. In fact, there are only 265 African-American owned dealerships out a...
