How Customer Perception Can Impact Your Service Department

customer perceptionvideo
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about customer perception and how it impacts the quality of your service and the ability of your business in every area, including profitability.

Fanatical Customer Care

customer carevideo
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer care in your fixed-ops department.

How to Increase the Effective Labor Rate of Your Shop

labor ratevideo
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of your shop without jeopardizing customer relations at the same time.

The True Value of Cabin Air Filters

air filtersvideo
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the often overlooked topic of cabin air filters and the value they bring in additional profits to your dealership.

The Value of Making a Service Appointment

service appointmentvideo
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the value of making a service appointment versus the "no appointment neccessary" approach.

How Should You Pay Entry-Level Technicians?

entry-level techniciansvideo
On today's episode of the Weekly Tune-Up, Becky Nixon discusses whether you should pay your entry-level technicians at a flat-rate or hourly as well as some pros and cons of each.

Stress Survival in Service

servicevideo
On this week's edition of the Weekly Tune-Up, Becky goes over ways to deal with stress in the service drive.

How to Create Magic on the Phone

callsvideo
  On today's show, Becky talks about increasing profits in your service drive with some tips on answering your valuable incoming calls.

Millennial Technicians

millennial techniciansvideo
On this week's episode of the Weekly Tune-Up, Becky Nixon talks about the struggle of finding properly trained technicians for your service drive and how to find good millennial technicians.

Greeting Customers Before Pre-Qualifying

pre-qualifyingvideo
Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up, Becky shares her thoughts on why she believes this isn't the best approach, but rather the opposite.

Slowing Down in the Service Process

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...

The Power of the First Impression

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...

The Power of Consistency

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the value and the power of consistency....
credit data

Top Tools to Use to Make Sure Your Dealership Has the Necessary Technology

Most consumers today are savvy enough to check their credit scores before they even walk into the dealership. Knowing their score lets them have...
Auto Show

The Harmonization of Autonomous Vehicle Regulation and the 2019 DC Auto Show

We are in the midst of a self-driving vehicle revolution. While the Elon Musk’s of the world eagerly work toward making autonomous driving a...
chatbots

How This Feature is Changing The Automotive Experience

Just when you got used to social media, things are changing up again. While it’s not time to close out your Facebook account or...
employees

Five Ways to Develop Your Staff into the Automotive Industry’s Future Leaders

Take a moment to think of the best manager or staff leader you have. Think of their work ethic, creativity, and attention to detail....
tariffsvideo

Cody Lusk & Chairman Howard Hakes of AIADA Talk Tariffs, Trends, and the Future...

On today's special edition of CBT News, we're happy to have Cody Lusk, President and CEO of the AIADA and the newly installed 2019...