How Customer Perception Can Impact Your Service Department

customer perceptionvideo
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about customer perception and how it impacts the quality of your service and the ability of your business in every area, including profitability.

Fanatical Customer Care

customer carevideo
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer care in your fixed-ops department.

How to Increase the Effective Labor Rate of Your Shop

labor ratevideo
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of your shop without jeopardizing customer relations at the same time.

The True Value of Cabin Air Filters

air filtersvideo
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the often overlooked topic of cabin air filters and the value they bring in additional profits to your dealership.

The Value of Making a Service Appointment

service appointmentvideo
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the value of making a service appointment versus the "no appointment neccessary" approach.

How Should You Pay Entry-Level Technicians?

entry-level techniciansvideo
On today's episode of the Weekly Tune-Up, Becky Nixon discusses whether you should pay your entry-level technicians at a flat-rate or hourly as well as some pros and cons of each.

Stress Survival in Service

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On this week's edition of the Weekly Tune-Up, Becky goes over ways to deal with stress in the service drive.

How to Create Magic on the Phone

callsvideo
  On today's show, Becky talks about increasing profits in your service drive with some tips on answering your valuable incoming calls.

Millennial Technicians

millennial techniciansvideo
On this week's episode of the Weekly Tune-Up, Becky Nixon talks about the struggle of finding properly trained technicians for your service drive and how to find good millennial technicians.

Greeting Customers Before Pre-Qualifying

pre-qualifyingvideo
Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up, Becky shares her thoughts on why she believes this isn't the best approach, but rather the opposite.

Slowing Down in the Service Process

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...

The Power of the First Impression

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...

The Power of Consistency

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the value and the power of consistency....

CDK Global and NAMAD Announce Third Annual Fueling Careers Scholarship Program

Mar 26, 2019--CDK Global, Inc.(Nasdaq: CDK), a leading retail automotive technology company, together with the National Association of Minority Automobile Dealers (NAMAD), announced today that...
uniquevideo

How to Create a Truly Unique Selling Experience at Your Dealership – Paul Potratz,...

Every dealer knows that in order to disrupt your competition and stand out in the market, you have to be unique. Here to tell...
Porsche

The Next Generation of Dealership Showrooms

As we move into an era of self-driving cars and pervasive e-commerce, it seems that the current iteration of the automobile dealership is due...
lead generation

Quick Changes To Make That Can Increase Your Lead Generation

Without leads, the likelihood of your business failing skyrockets. Leads are qualified prospects that have the ability to run into customers, but more than...
video

How Your Dealership Can Use AI to Personalize the Consumer Experience – Lori Wittman,...

With a tremendous amount of information right at their fingertips, car buyers are doing more research than ever, and they expect dealers to keep...