How Should You Pay Entry-Level Technicians?

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On today's episode of the Weekly Tune-Up, Becky Nixon discusses whether you should pay your entry-level technicians at a flat-rate or hourly as well as some pros and cons of each.

Stress Survival in Service

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On this week's edition of the Weekly Tune-Up, Becky goes over ways to deal with stress in the service drive.

How to Create Magic on the Phone

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  On today's show, Becky talks about increasing profits in your service drive with some tips on answering your valuable incoming calls.

Millennial Technicians

millennial techniciansvideo
On this week's episode of the Weekly Tune-Up, Becky Nixon talks about the struggle of finding properly trained technicians for your service drive and how to find good millennial technicians.

Greeting Customers Before Pre-Qualifying

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Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up, Becky shares her thoughts on why she believes this isn't the best approach, but rather the opposite.

Dealing with Factory Recalls

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On this week's edition of the Weekly Tune-Up, Becky Nixon goes over dealing with factory recalls and keeping retail profits alive during a recall.

How Your Telephone Can Be Your Most Valuable Resource

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On this week's edition of the Weekly Tune-Up, Becky Nixon discusses how your telephone can be your most valuable resource for developing new business and increasing traffic coming into your service department.

Must-Haves for Female Customers

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On this week's episode of the Weekly Tune-Up, Becky Nixon talks about some "must-haves" for female customers and how to better serve female car buyers in your service drive. Video Transcription: Hello, and welcome to this week’s episode of the Weekly Tune-Up Program here at CBTNews.com....

Eliminating Fixed-Ops Obstacles

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On today's episode of the Weekly Tune-Up, Becky Nixon talks about the #1 selling obstacle in fixed-ops that service advisors face when talking to customers about purchasing additional products and services.   Video Transcription Hello, and welcome to the CBT News Weekly Tune-Up program.  I am your...

What It Takes to Achieve Teamwork in Fixed-Ops

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On this week's episode of the Weekly Tune-Up, Becky goes over how a service manager can get their team to work together for the betterment of the dealership.

How to Increase the Effective Labor Rate of Your Shop

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of...

Slowing Down in the Service Process

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...

Upselling Customer Pay Revenues

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about upselling customer pay revenues and how to...
GM

GM to Move Forward with Transformation Plans

This past month, GM rocked the automotive industry when the company announced wide-scale changes, including layoffs that would “reduce salaried and salaried contract staff...
car accessories

Some of the Coolest Car Accessories of 2018

We all love a cool accessory for our car, right? This year, we saw some of the most sophisticated accessories yet. Here are a...
pay structure

Should You Shake Up Your Employee Pay Structure for 2019?

A new year is just around the corner, and with it comes the opportunity to make goals and set objectives for the coming year....
Art Sobczakvideo

Sales Call 101: How to Sell Successfully Over the Phone – Art Sobczak, Business...

Practicing cold calling in your BDC is challenging but it can also generate an abundance of leads for your dealership's sales department. Our guest today...
credit life

Credit Life & Accident Insurance – Still Worth Selling? Yes.

Back in the good ol’ days of F&I (we’re talking 70’s and 80’s specifically here), one of the more profitable and popular products a...