How Your Telephone Can Be Your Most Valuable Resource

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On this week's edition of the Weekly Tune-Up, Becky Nixon discusses how your telephone can be your most valuable resource for developing new business and increasing traffic coming into your service department.

Must-Haves for Female Customers

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On this week's episode of the Weekly Tune-Up, Becky Nixon talks about some "must-haves" for female customers and how to better serve female car buyers in your service drive. Video Transcription: Hello, and welcome to this week’s episode of the Weekly Tune-Up Program here at CBTNews.com....

Eliminating Fixed-Ops Obstacles

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On today's episode of the Weekly Tune-Up, Becky Nixon talks about the #1 selling obstacle in fixed-ops that service advisors face when talking to customers about purchasing additional products and services.   Video Transcription Hello, and welcome to the CBT News Weekly Tune-Up program.  I am your...

What It Takes to Achieve Teamwork in Fixed-Ops

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On this week's episode of the Weekly Tune-Up, Becky goes over how a service manager can get their team to work together for the betterment of the dealership.

Marketing to Changing Demographics

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On this week's edition of the Weekly Tune-Up, Becky talks about marketing to everyone from baby-boomers to millennials and how you can appeal to the largest group of service customers, women.

Express Service in Your Dealership

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On this week's edition of the Weekly Tune-Up, Becky goes over some ways to help make sure that you're profitable in both your service drive and the express operation.

When Service Advisors Pre-Qualify Customers

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On this week's edition of the Weekly Tune-Up, Becky Nixon tells you why you shouldn't pre-qualify customers who are looking for advice and service for their vehicles.

It Starts with the Appointment

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  In this week's episode of the Weekly Tune-Up, Becky Nixon talks about where virtually everything in the auto industry begins - making the initial appointment with your customer.   Video Transcription: Hello everyone, and welcome to another episode of The CBT Weekly Tune-up Program.  I am your host...

Who is the Squeaky Wheel?

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  On this week's edition of the Weekly Tune-Up, Becky Nixon explains how to find out who the "squeaky wheel" is in your department and how you can get everybody to work smoothly together. Video Transcription: Hello, and welcome to another episode of the CBT News Weekly...

The Fear of Millennial Car Buyers

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On this week's edition of the Weekly Tune-Up, Becky Nixon gives a few examples of ways you can deal with something that is becoming more prevalent in today's automotive industry: the fear of millennial car buyers.

How to Create Magic on the Phone

  On today's show, Becky talks about increasing profits in your service drive with some tips on answering your valuable incoming calls.

Millennial Technicians

On this week's episode of the Weekly Tune-Up, Becky Nixon talks about the struggle of finding properly trained technicians for your service drive and...

Greeting Customers Before Pre-Qualifying

Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up,...
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Are OEM Recalls Effecting Overall Dealership Sales?

Last week the Center for Auto Saftey (CAS) published a demand for a recall of faulty KIA and Hyundai vehicles. Their demand is due...
accessories

How to Upsell Accessories in your Dealership

Car shoppers are spending roughly $41 billion a year on auto accessories, according to a 2018 report from Reynolds & Reynolds. Yet, retail automotive dealerships...
leaders

The Top Communication Traits That Every Leader Should Possess

Take a moment to think of a supervisor, manager, or any other person you have interacted with that was in a leadership position who...
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7 Hiring Strategies to Help You Bring Top-Notch Talent to Your Dealership – Richard...

Every dealer knows that one of the more challenging aspects of running a successful business is hiring and keeping the right team...easier said than...
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How To Get A Better Open Rate By Using Email Campaigns

Chances are that your dealership utilizes email campaigns. Why wouldn’t you? It’s a viable option for many businesses. Some might even measure the success...