The Fear of Millennial Car Buyers

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On this week's edition of the Weekly Tune-Up, Becky Nixon gives a few examples of ways you can deal with something that is becoming more prevalent in today's automotive industry: the fear of millennial car buyers.

Psychological Transference in the Service Drive

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On today's episode of the Weekly Tune-Up, Becky Nixon goes over the definition of psychological transference and the effect it can have on a service advisor's ability to sell additional products and services to your customers. Video Transcription: Hello friends, and welcome to another episode of...

The Cost of a Parts Wholesale Business

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On this week's episode of the Weekly Tune-Up, Becky Nixon talks about a topic discussed during expense conversations in your parts and service operation: the cost of a parts wholesale business. Video Transcription: Hello, and welcome to the CBT News Weekly Tune-Up program.  I am Becky...

Parts Inventory and Frozen Capital

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On this week's edition of the Weekly Tune-Up, Becky Nixon talks about keeping your capital liquid and your fixed-ops running smoothly while also making all the profit that you can for your dealership.

Wasted Dollars in Your Service Lounge

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People live at a faster pace nowadays. How time feels to someone is relative to what their priorities are at any moment. On this week’s edition of the Weekly Tune-Up, Becky talks about wasted dollars in the service lounge.

The Cost of Being Competitive with Maintenance

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  On today's episode of the Weekly Tune-Up, Becky Nixon discusses the costs of being competitive with maintenance products and services in your service department. Video Transcription: Hello again and welcome to this week’s episode of the CBT Weekly Tune-Up Program.  I am your host, Becky Nixon,...

What is Comprehensive Customer Service?

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We're all aware of how important customer service is. In this episode of the Weekly Tune-Up, Becky Nixon addresses what exactly it means to excel in comprehensive customer service.

Building Trust in Fixed-Ops

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On this week's episode of the Weekly Tune-Up, Becky Nixon shares her insights on how trust in the fixed-ops department can affect the overall success of your dealership.

Time Management in the Service Department

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On this week's episode of the Weekly Tune-Up, Becky Nixon talks about one of the most important things service advisors can do to increase their productivity and profits, time management.

How Should You Pay Your Technicians? (Part 3)

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On today's episode of the Weekly Tune-Up, Becky Nixon continues her series on how you should be paying your technicians. In part three, Becky answers the question: Do we retire flat rate and change to an hourly or straight time pay system?

Express Service in Your Dealership

On this week's edition of the Weekly Tune-Up, Becky goes over some ways to help make sure that you're profitable in both your service...

When Service Advisors Pre-Qualify Customers

On this week's edition of the Weekly Tune-Up, Becky Nixon tells you why you shouldn't pre-qualify customers who are looking for advice and service...

It Starts with the Appointment

  In this week's episode of the Weekly Tune-Up, Becky Nixon talks about where virtually everything in the auto industry begins - making the initial appointment...
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Feature Benefit Selling by Mark Wahlberg

Today's CBT Automotive sales tip of the day is brought to you by the newest Columbus Ohio car dealer, Mark Wahlberg. Take a look!  
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Solutions That Measure and Manage Your Dealership’s Recon Process

If you’re a dealer struggling to get your used vehicles in and out of recon as quickly as possible, you’ll want to pay attention...

Why Your Team Should Be Certified

Certifications, regardless of what they are for, tells your professional peers and employers that you are well-qualified to take things seriously. It can help...

Making the Connection: Four Ways to Align your Goals

Who are you as a dealership, and what do you stand for? If someone were to ask the above question to one of your...

DataScan Celebrates Grand Opening of New Headquarters in Alpharetta

ALPHARETTA, Ga. – Concluding a nearly $20 million investment, DataScan has officially moved its headquarters to 415 South Broad Street in the new Alpharetta City Center, a thriving 26-acre mixed-use parcel located in the heart...