How to Increase the Effective Labor Rate of Your Shop

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On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of your shop without jeopardizing customer relations at the same time.

The True Value of Cabin Air Filters

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On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the often overlooked topic of cabin air filters and the value they bring in additional profits to your dealership.

The Value of Making a Service Appointment

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On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the value of making a service appointment versus the "no appointment neccessary" approach.

Slowing Down in the Service Process

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On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the service process can actually help you speed up the process later on.

The Power of the First Impression

first impressionvideo
 On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service department and the power of the first impression.

How Should You Pay Entry-Level Technicians?

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On today's episode of the Weekly Tune-Up, Becky Nixon discusses whether you should pay your entry-level technicians at a flat-rate or hourly as well as some pros and cons of each.

Stress Survival in Service

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On this week's edition of the Weekly Tune-Up, Becky goes over ways to deal with stress in the service drive.

How to Create Magic on the Phone

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  On today's show, Becky talks about increasing profits in your service drive with some tips on answering your valuable incoming calls.

Millennial Technicians

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On this week's episode of the Weekly Tune-Up, Becky Nixon talks about the struggle of finding properly trained technicians for your service drive and how to find good millennial technicians.

Greeting Customers Before Pre-Qualifying

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Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up, Becky shares her thoughts on why she believes this isn't the best approach, but rather the opposite.

The Power of Consistency

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the value and the power of consistency....

Upselling Customer Pay Revenues

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about upselling customer pay revenues and how to...

How Customer Perception Can Impact Your Service Department

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about customer perception and how it impacts the...
conflict

6 Strategies to Manage Conflict and Improve Working Relationships

Conflict among people is a tale as old as time. Much like any other business collective, automotive retailers can become gossip factories or feel...
inbound

How to Properly Handle Inbound Service Calls for Greater Profitability

After all the technological advancements with handling internet leads, the auto industry is still far from perfect when it comes to handling inbound phone...
CarNowvideo

The Importance of a Dealership’s Unique Digital Retailing Process –  Tim Cox, CarNow &...

 Today on CBT News, we welcome back Tim Cox, co-founder of CarNow, and Drew Tutton, General Manager at Ed Voyles Chrysler, Dodge, and Jeep,...
ride-sharevideo

How to Improve Your Customer Experience with Ride-Share Services – Mahesh Shah, CDK Global

 CBT News sits down with Mahesh Shah, EVP, Chief Product and Technology Officer at CDK Global, to discuss their new partnership with Lyft and...
digital marketing

Four Free Digital Marketing Training Resources for You and Your Staff

As the famous saying goes “you have to spend money to make money.” This likely applies to all of your business dealings: from hiring...