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active delivery

The Active Delivery Process

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources. The two wrap up their discussion on the 7 Customer Contact Selling Points with point number seven, the active delivery process. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi, everyone. Jim Fitzpatrick with the […]
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Forrest Heathcott

CBT News Week In Review: March 6, 2020

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CBT News Week In Review for Friday, March 6th, 2020: Navigating Margin Compression and Finding Innovative Growth Opportunities in Your Dealership - Forrest Heathcott, JM&A...
Michael Roppo

What It Takes To Find, Train, and Retain Great Service...

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 On today’s show, we’re pleased to welcome back Michael Roppo, President and Director of Dealer Fixed-Operations Consulting and Training at Automotive Management Resources. Jim and Michael discuss hiring new technicians and what it takes to find them, train them, and retain them. Michael says that without a doubt the most effective way to train […]
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Michael Roppo

CBT Automotive Newscast for March 4, 2020

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 Today on CBTNews.com - Wednesday, March 4th, 2020: What It Takes To Find, Train, and Retain Great Service Technicians - Michael Roppo, Automotive Management Resources On...
point of sale

Improving the Point of Sale Presentation

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss improving your point of sale presentation by doing things such as presenting menus properly.
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newscast

Week In Review: Common Complaints of Female Car Buyers and How...

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CBT News Week In Review for Friday, August 23rd, 2019: The Advantages of Having a Multi-Platform Video Strategy for Your Dealership - Jeff Brown, Force...