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How to Improve Retention and Save Time in the Process

Say your dealership has a salesperson that moves 12-25 vehicles a month. Now let’s say that salesperson leaves three months from now. Who is going to follow-up with all of their customers? Let’s say the other salespeople do it, but then after a month they forget because they’re too busy trying to follow up with their customers. CBT’s Jim Fitzpatrick sat down with Karl Schmidt, Founder and President of Retain Loyalty, to discuss employee retention, customer experience, and much more.
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CBT News
CBT News
For over 10 years, CBT News has been informing and helping automotive retail professionals grow their businesses and thrive in their careers through an awarding-winning, on-demand streaming platform. With exclusive interviews featuring the biggest names in the industry, daily newscasts, up-to-date market data, and exclusive articles covering the latest trends, CBT News is your #1 source for auto industry news and content.

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