Sunday, November 29, 2020
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diversity

Why the automotive industry needs to continuing having productive conversations around...

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Welcome back to Diversity in Automotive, brought to you by TrueCar and CarNow. In the finale episode of this amazing series, host Cory Mosley is joined once again by Kerri Wise, vice president of communications for TrueCar, and Jim Fitzpatrick, co-founder and CEO of CBT News. Today, our esteemed host and guests discuss what the […]
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active delivery

The Active Delivery Process

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources. The two wrap up their discussion on the 7 Customer Contact Selling Points with point number seven, the active delivery process. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi, everyone. Jim Fitzpatrick with the […]
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service technicians

Taking Care of Your Service Technicians

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On this week’s episode of the Weekly Tune-Up, CBT’s Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions. The two discuss the current automotive technician draught and how you can retain your technicians by providing incentives based on their performance.
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servicesales requests

Additional Service Sales Requests

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick is joined by guest host Michael Roppo, President of Automotive Domain Results. The two discuss points five and six of the 7 Customer Contact Selling Points: service sales requests from advisory and service sales requests from technicians.
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service appointment

How to Maximize the Service Appointment Process and Retain More Customers

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss how managers can use the service appointment process to sell convenience to the customer.
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week in review

CBT News Week In Review: December 13, 2019

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CBT News Week In Review for Friday, December 13th, 2019: What November Sales Numbers Indicate for the Close of 2019 Here to give us an overview...
selling points

7 Customer Contact Selling Points

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick sits down with guest host Michael Roppo, President of Automotive Domain Results, to go over his seven fixed-ops customer contact selling points in detail.
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lighthouse award

Glenn Pasch Announces Jim and Bridget Fitzpatrick as 2019 Lighthouse Award...

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EATONTOWN, N.J. January 14, 2019 – The only award announced prior to the Automotive Website Awards, Jim and Bridget Fitzpatrick of CBT Automotive Network are the 2019 Lighthouse Award Recipients. Brian and Glenn Pasch, leaders in digital marketing, education, research, and data intelligence for the automotive industry, are pleased to announce Jim and Bridget Fitzpatrick […]
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roundtable

CBT Automotive Roundtable

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CBT’s CEO Jim Fitzpatrick sits down with dealers and managers from four high-volume Atlanta area dealerships to discuss the state of the retail auto industry and some of the challenges facing today’s franchised dealer. Joining Jim to help moderate the discussion is Brian Finklemeyer of vAuto and Director of Conquest. Participating in the roundtable is: […]
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Auditing Sales Process

How auditing your sales process can impact sales

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Jim Fitzpatrick invites Glenn Pasch, CEO and Partner at PCG Companies, to discuss the recent sales plateau and Glenn gives his advice for finishing the month out where you want to be.  
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