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Mike Jacksonvideo

Mike Jackson Stepping Down as AutoNation CEO

The automotive world received a jolt today as AutoNation CEO Mike Jackson announced his decision to step aside after nearly 20 years with the...
career pathsvideo

How Career Path Models Can Curb Employee Turnover in Fixed-Ops – John Fairchild

Employee turnover is something every dealership tries to avoid, especially when it comes to your service center. According to a recent study from the...
fixed-opsvideo

Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops – Jim Roche

According to a recent report, service departments now comprise 49 percent of a dealership's gross profit. CBT Automotive Network sits down with Jim Roche,...
script

Is it Time to Update Your Phone Script? Here’s What it Should Include

Despite all the emerging technology, cold calling remains one of the most powerful tools in a salesperson’s box. Though customers are increasingly looking to...
recruting

Best Practices for Recruiting Employees in the Digital Age

When recruiting new employees to your automotive dealership, it's important to understand and keep up with the current digital trends and technology. Below are...

Dealing with Factory Recalls

On this week's edition of the Weekly Tune-Up, Becky Nixon goes over dealing with factory recalls and keeping retail profits alive during a recall.

Phone Ups and Internet Leads

On this week's episode of the Tom Stuker Show, Tom goes over phone ups and internet leads and why handling leads is a privilege,...

Designing Your Career with Clear Goals

On this week's episode of Straight Talk, David Lewis speaks to you about one of the most important actions and habits to develop if...

Be a Problem Solver

   Don't think about selling something. Don't think about results. Don't think about closing. Every customer comes into your dealership with either a "wants" problem...