Tuesday, December 1, 2020

How Employee Turnover Is More Costly Than You Think | Threat on EU-Assembled Vehicles Continues | New Car Sales Approach Record Breaking Levels

Today on CBTNews.com – Tuesday, July 10th, 2018: 

How Employee Retention Is More Costly Than You Think – Chase Abbott
The high cost of employee turnovers continues to plague the retail automotive industry as employee retention rates are now in the low twenties. Chase Abbott joins the CBT Automotive Network for a discussion on what your dealership can do to improve retention and how it can save your store money. Watch Now

8 Customer Service Experiences That Could Improve Dealership Sales
Contrary to popular belief, even in these modern time, many individuals still want to purchase their vehicles in the showroom. According to a recent Autotrader study, 84 percent of car buyers want to buy their car in person. Remarkably, this number also includes millennials. So, even though technology seems to reign supreme, people still want a somewhat traditional vehicle buying customer experience. However, there are some shifts dealers can make to cut away inefficiencies to lift sales. Read on for eight ways exemplary customer service experiences can increase dealership sales. Read More

Are You Prepared for the Unexpected?
Right now, the economy is smiling on the auto industry. Numbers are up from last year and future tax policies seem to favor car sales. However, mid-year predictions forecast that though we’ll continue to see some growth in the coming months, dealerships should be prepared for declines in sales. Read More

CBT News
CBT Automotive Network is a multimedia broadcast platform serving automotive professionals. With interviews featuring the biggest names in the industry, daily newscasts following top stories, up-to-date market data, and exclusive articles covering the latest industry trends, CBT is the leading voice of the retail automotive industry.

Related Articles

New to recon software? Make the most of it

Congratulations! You’ve decided to advance your used car business by improving its reconditioning efficiencies through automation. Now what?  Few people like change, and a shift in...

Bozard Ford’s Ed Roberts discusses pivoting their service strategy during the pandemic

Across the industry, service directors have often said that qualified technicians are hard to come by. Ed Roberts joined CBT News to discuss his...

Car sales strategies then and now: How to modernize your techniques for 2021

Today on CBT News, David Lewis is back on the show discussing a number of different topics across the automotive industry. Lewis is the...

Stay Connected

0FansLike
0FollowersFollow
0FollowersFollow

Latest Articles

New to recon software? Make the most of it

Congratulations! You’ve decided to advance your used car business by improving its reconditioning efficiencies through automation. Now what?  Few people like change, and a shift in...

Bozard Ford’s Ed Roberts discusses pivoting their service strategy during the pandemic

Across the industry, service directors have often said that qualified technicians are hard to come by. Ed Roberts joined CBT News to discuss his...

Car sales strategies then and now: How to modernize your techniques for 2021

Today on CBT News, David Lewis is back on the show discussing a number of different topics across the automotive industry. Lewis is the...

Top 3 social media platforms your dealership should actually use

Just because there are many social media platforms out there, that doesn’t mean you should use them all. So where does that leave your dealership? You...

Tips to enhance the trade-in appraisal process

In the United States, 43% of new car sales include a customer’s trade-in. 22% of pre-owned sales have a trade involved. Altogether, nearly 16...