TSLA357.7152.905%
GM78.1901.19%
F12.1000.04%
RIVN14.860-0.08%
CYD32.2801.25%
HMC31.6300.03%
TM183.040-0.06%
CVNA62.6200.08%
PAG203.0502.71%
LAD299.5307.7%
AN166.5159.075%
GPI250.1009.66%
ABG176.6854.385%
SAH63.3553.005%
TSLA357.7152.905%
GM78.1901.19%
F12.1000.04%
RIVN14.860-0.08%
CYD32.2801.25%
HMC31.6300.03%
TM183.040-0.06%
CVNA62.6200.08%
PAG203.0502.71%
LAD299.5307.7%
AN166.5159.075%
GPI250.1009.66%
ABG176.6854.385%
SAH63.3553.005%
TSLA357.7152.905%
GM78.1901.19%
F12.1000.04%
RIVN14.860-0.08%
CYD32.2801.25%
HMC31.6300.03%
TM183.040-0.06%
CVNA62.6200.08%
PAG203.0502.71%
LAD299.5307.7%
AN166.5159.075%
GPI250.1009.66%
ABG176.6854.385%
SAH63.3553.005%

How automotive dealers can have a flourishing business model – Gay Hendricks, best-selling author of ‘The Big Leap’

Everyone is seeking to live life to its fullest potential. However, not everyone has a clear path on how to accomplish this daunting task. Today on CBT News, Gay Hendricks joins host Jim Fitzpatrick to discuss how auto dealers and entrepreneurs can take a big step towards accomplishing their dreams by creating a successful business model. Hendricks is the President of The Hendricks Institute and Best-Selling Author of the book, The Big Leap: Conquer Your Hidden Fear and Take Life to the Next Level. Hendricks has made appearances on OPRAH, CNN, CNBC, 48 HOURS, and more.

Hendricks begins the conversation by discussing the inspiration behind writing his book. He says that thought about the book for more than 30 years before he wrote the book. He says there are two key elements that make up the book. The first is a shared belief among everyone that there are limitations to what we can accomplish. Business leaders have to think beyond those limitations to open a plethora of new opportunities. Once people can get beyond their limitations, they arrive at Hendricks’s second concept which is called, “the genius zone.” This is a part of ourselves that has the most contribution and creativity.

“A lot of our work has to do with helping business owners flourish,” says Hendricks. “To flourish, you need to not only have your mind set on straight but to also have your heart set on straight.”

Hendricks says a word he always wants to teach people is “recommitment”. Auto dealers and other business owners always experience failure at some point. At this point, they need to be reminded of the reason they have passion for what they are pursuing and recommit themselves to dedication and perseverance. 

Hendricks concludes the conversation by discussing how business owners have used the challenges of the pandemic to reinvent their business model. The new environment of conducting business involves much more technology, delivery services, and other forms of contactless transactions. Auto dealers must continue to be innovative in their approach to adapt to whatever meets the needs of their customers.


Did you enjoy this interview with Gay Hendricks? Please share your thoughts, comments, or questions regarding this topic by submitting a letter to the editor here, or connect with us at newsroom@cbtnews.com.

Be sure to follow us on Facebook and Twitter to stay up to date or catch-up on all of our podcasts on demand.

While you’re here, don’t forget to subscribe to our email newsletter for all the latest auto industry news from CBT News.

dealers

More from Management & Leadership
How dealers can foster a culture of true collaboration

How dealers can foster a culture of true collaboration

- September 30, 2026
Leadership is not about having all the answers, solving every problem, or dominating every conversation. On the latest episode of Lessons in Leadership, Leadership Expert and President and CEO of...
dealership's logistics costs

Anticipating your dealership’s logistics costs

- September 28, 2026
Most dealerships track vehicle acquisition expenses down to the dollar, yet dealership logistics costs remain scattered across departments where nobody owns the total. One portion sits in the new-vehicle department as inbound freight, while another lives...
How to handle managers who refuse coaching 

How to handle managers who refuse coaching 

- September 22, 2026
Many dealership managers earn promotions through production, yet few learn to lead their teams. Often, those managers push back on leadership coaching, but that resistance could cost them and the...
Former Chick-Fil-A VP on finding, hiring and keeping great talent

Former Chick-Fil-A VP on finding, hiring and keeping great talent

- September 17, 2026
Many dealers fill open positions as quickly as they can, especially when good applicants are hard to find. The dealerships that pull ahead take more care in choosing their people...
CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.