The Sales to Service Handoff
Perfect start to a happy dealership relationship
By Rian Locadia
That new car smell, the new features, showing off to your friends and coworkers. These are all the joys of the new car...
TSLA359.63015.94%
GM87.580-1.75%
F12.5600.0301%
RIVN13.4800.19%
CYD20.1600.15%
HMC35.960-0.3%
TM215.580-2.53%
CVNA73.8301.75%
PAG212.5850.385%
LAD309.795-5.975%
AN184.870-3.25%
GPI263.570-2.93%
ABG204.980-2.05%
SAH62.040-0.76%
TSLA359.63015.94%
GM87.580-1.75%
F12.5600.0301%
RIVN13.4800.19%
CYD20.1600.15%
HMC35.960-0.3%
TM215.580-2.53%
CVNA73.8301.75%
PAG212.5850.385%
LAD309.795-5.975%
AN184.870-3.25%
GPI263.570-2.93%
ABG204.980-2.05%
SAH62.040-0.76%
TSLA359.63015.94%
GM87.580-1.75%
F12.5600.0301%
RIVN13.4800.19%
CYD20.1600.15%
HMC35.960-0.3%
TM215.580-2.53%
CVNA73.8301.75%
PAG212.5850.385%
LAD309.795-5.975%
AN184.870-3.25%
GPI263.570-2.93%
ABG204.980-2.05%
SAH62.040-0.76%
Fixed-Ops
Does Your Fixed-Ops Give a ROI?
Comfort Zones versus Accountability
BY DON REED
As a dealer, did last year bring you the return on investment that you expected? As a general manager did you meet or exceed your...
Recruiting Millennial Service Advisors
Millennials Want Work/Life Balance and Fairness Treatment
By: Adam Wright
Every time the word “millennials” is uttered, it’s easy to see the eye rolls and groans from the employers of America. They...
Service Customers Buy Prepaid Maintenance Programs
A Win-Win For All
By Ryan Williams
Customers naturally sense that prepaid maintenance plans will help them develop habits of healthy vehicle maintenance – routine, a plan, and a budget, and typically for...
Transparency In Service Customers From Straying
Dealer Fights Customer Flight With Prices and Value
By Mary Welch
Need a four-wheel alignment or cabin air filter replacement but am not sure the dealership will give you the best price? Don’t...
Key measures ensure Service Department Retail Health
Checking Your Service Department's Health
By John Fairchild
Owners and general managers need to feel the pulse of the Service Department constantly. Service retail metrics can be misleading and frankly overwhelming. Knowing...
Make Fixed-Ops Profitable
Stop Waiting, Help is not coming!
By Jeff Cowan
Is your fixed-ops profitable? They should be. Think about it. If people are not buying new cars then they are keeping the ones that...
Service Figured Prominently In The Sunrise Toyota Recreation
Jimmy Berg’s Long Island store overhaul addressed big needs in the store he bought several years ago
By Jon McKenna
That vehicle service generates the lion’s share of profits at most U.S. dealerships...
Do your sales and service employees know the F&I products you offer?
We're in the final month of the year, so a lot of dealerships are busy assessing plans for 2016 - including figuring out ways to be more profitable.
Wards.com suggests one of...
Today’s Owner Of A Recalled Vehicle Can Be Tomorrow’s Happy Service Or Sales Customer
Develop plans now to research and identify these recall prospects, and to effectively interact with them. BY CHRIS MILLER
U.S. Defense Secretary Donald Rumsfeld, you may recall, felt there were three...
Latest Articles
Add us as a preferred source on Google