Do your sales and service employees know the F&I products you offer?
We're in the final month of the year, so a lot of dealerships are busy assessing plans for 2016 - including figuring out ways to be more profitable.
Wards.com suggests one of...
TSLA376.627-3.4927%
GM82.205-1.565%
F12.740-0.2%
RIVN15.0750.055%
CYD32.300-2.3%
HMC32.1750.025%
TM186.880-3.48%
CVNA63.325-0.625%
PAG210.1600.5%
LAD304.370-2.65%
AN162.735-2.315%
GPI247.390-0.12%
ABG179.860-1.66%
SAH61.670-0.7%
TSLA376.627-3.4927%
GM82.205-1.565%
F12.740-0.2%
RIVN15.0750.055%
CYD32.300-2.3%
HMC32.1750.025%
TM186.880-3.48%
CVNA63.325-0.625%
PAG210.1600.5%
LAD304.370-2.65%
AN162.735-2.315%
GPI247.390-0.12%
ABG179.860-1.66%
SAH61.670-0.7%
TSLA376.627-3.4927%
GM82.205-1.565%
F12.740-0.2%
RIVN15.0750.055%
CYD32.300-2.3%
HMC32.1750.025%
TM186.880-3.48%
CVNA63.325-0.625%
PAG210.1600.5%
LAD304.370-2.65%
AN162.735-2.315%
GPI247.390-0.12%
ABG179.860-1.66%
SAH61.670-0.7%
Fixed-Ops
Today’s Owner Of A Recalled Vehicle Can Be Tomorrow’s Happy Service Or Sales Customer
Develop plans now to research and identify these recall prospects, and to effectively interact with them. BY CHRIS MILLER
U.S. Defense Secretary Donald Rumsfeld, you may recall, felt there were three...
Supporting Your Own Techs
Many parts managers overemphasize wholesale business, at the expense of total dealership profits.
BY DON REED
What is a dealership parts department’s primary mission? The key word there is “primary.” We all...
Failure To Properly Handle Inbound Service Calls Hamstrings Service Departments
Start with a small BDC team and take other steps to catch all customer phone calls. BY BILL WITTENMYER
During several of my recent speaking engagements, much debate has arisen over...
Smart Service Advisor Hires Are Absolutely Critical To A Dealership’s Profitability
Follow other dealers’ proven steps to recruiting and interviewing promising advisors, and don’t insist they’ve done this job before. BY DON REED
This time of year is perfect to reflect on...
Force Marketing CEO John Fitzpatrick Set to Speak at First Annual CBT Automotive Sales, Service and Marketing Conference & Expo
ATLANTA, GEORGIA (PRWEB) JULY 29, 2015
Force Marketing is proud to announce that CEO and President John Fitzpatrick will be a featured speaker at the upcoming first annual CBT Automotive Sales,...
How A Dealer Should Evaluate A Service Manager’s Performance
Everyone talks about metrics, but why not focus instead on the behaviors that the manager's service advisors show every day? BY GLENN PASCH
I remember the first dealership for which I...
Owner Retention Versus Owner Replacement
Quick self-exam reveals your inclinations as an ‘empowering leader’. BY DON REED
As part of the fixed operations profit potential analysis that we conduct for our dealers, we prepare a trend...
Losing Work In The Service Drive Costs You Double In Future Car Sales
Investing in a memorable service department experience helps create a profitable, lifetime customer . BY CHUCK DE MARTIGNY
Your dealership spends considerable time, effort and money to attract customers and close...
Back to Basics
Knowing what is expected of the F&I manager translates into more fluid deals and higher profits for all departments. BY ARZU ALGAN
The main responsibility of the finance manager is to...
