TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%

Fixed-Ops

BDC

What to do with an underperforming BDC

- March 24, 2017
  Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales...
estimating

Prioritized estimating in fixed-ops will streamline processes, increase revenue and build trust

- March 23, 2017
  John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones that are at your drive to...
GM Business

Daily Newscast: A new wave of auto finance upstarts, Prioritized estimating in fixed-ops and Mary Barra on the impact of the new administration

- March 23, 2017
  In today’s CBT Newscast for Thursday March 23, 2017: Has Mary Barra changed the way GM does business under new administration? Mary Barra, the first female CEO in the auto industry chats...
Dealership Focus

John Fairchild: How to have a successful Service Drive process

- March 14, 2017
John Fairchild: How to have a successful Service Drive process
Brian Pasch

Brian Pasch: How to handle OEM recalls

- March 3, 2017
Brian Pasch: Good news for your dealership if impacted by a recent OEM recall.  Brian shows you how to use it as a great marketing opportunity.
JD Power

JD Power Vehicle Dependability Study reveals biggest consumer issue

- February 27, 2017
Toyota Motor Corporation Models Receive 10 Segment Awards; General Motors Receives Four COSTA MESA, Calif.: 22 Feb. 2017 — While Lexus and Porsche nameplates lead the industry in vehicle dependability, owners...
Hiring Practices
Reconditioning

5 Ideas to Improve Reconditioning Used-Car Inventory

- February 10, 2017
Common mistakes in reconditioning used-car inventory vehicles can erode dealer margins and competitiveness. Recon’s efficiency – or lack of it – affects the entire store, so fixing these mistakes isn’t just...
Service Department

3 Essentials for Service Department Retail Process Success

- February 8, 2017
A top rated, highly profitable Service Department lives and dies according to how well their Retail Service Processes function. Unfortunately, great intentions, however well thought out, transferred onto a document...
Team Success

Two things that will improve Service Advisor turnover

- January 11, 2017
Joe Gumm talks with Don Reed, CEO of DealerPro Training to discuss two things that will improve Service Advisor turnover

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