TSLA376.413-3.7071%
GM81.860-1.91%
F12.735-0.205%
RIVN15.0650.0448%
CYD32.400-2.2%
HMC32.145-0.005%
TM186.910-3.45%
CVNA63.040-0.91%
PAG210.0000.34%
LAD304.740-2.28%
AN162.670-2.38%
GPI247.6550.145%
ABG180.270-1.25%
SAH61.655-0.715%
TSLA376.413-3.7071%
GM81.860-1.91%
F12.735-0.205%
RIVN15.0650.0448%
CYD32.400-2.2%
HMC32.145-0.005%
TM186.910-3.45%
CVNA63.040-0.91%
PAG210.0000.34%
LAD304.740-2.28%
AN162.670-2.38%
GPI247.6550.145%
ABG180.270-1.25%
SAH61.655-0.715%
TSLA376.413-3.7071%
GM81.860-1.91%
F12.735-0.205%
RIVN15.0650.0448%
CYD32.400-2.2%
HMC32.145-0.005%
TM186.910-3.45%
CVNA63.040-0.91%
PAG210.0000.34%
LAD304.740-2.28%
AN162.670-2.38%
GPI247.6550.145%
ABG180.270-1.25%
SAH61.655-0.715%

Fixed-Ops

Service Department

3 Essentials for Service Department Retail Process Success

- February 8, 2017
A top rated, highly profitable Service Department lives and dies according to how well their Retail Service Processes function. Unfortunately, great intentions, however well thought out, transferred onto a document...
Team Success

Two things that will improve Service Advisor turnover

- January 11, 2017
Joe Gumm talks with Don Reed, CEO of DealerPro Training to discuss two things that will improve Service Advisor turnover

FTC makes a big move on recalled vehicles

- December 21, 2016
The public has long been wary of used cars and the claims of roadworthiness by the dealers who sell them. On Friday, the nation’s main advertising regulator issued a ruling...

Why Are You Still Charging Diagnostic Fees?

- November 10, 2016
Staying Competitive in the Service Drive By: David Lewis With the growing number of secondary repair shops competing for dealership customers these days it is hard to understand why so many service...

Why Are You Still Charging Diagnostic Fees?

- November 10, 2016
Staying Competitive in the Service Drive By: David Lewis With the growing number of secondary repair shops competing for dealership customers these days it is hard to understand why so many service...

The Sales to Service Handoff:

- November 10, 2016
Perfect start to a happy dealership relationship By: Rian Locadia That new car smell, the new features, showing off to your friends and coworkers. These are all the joys of the new...
CBT News Placeholder

Getting personal on the service drive

- October 31, 2016
Getting personal on the service drive When customers roll into the service lane at Mercedes-Benz of Birmingham in Alabama, there is a good chance the service technician will greet them by...
CBT News Placeholder

The Importance of Monitoring Lubricants

- September 30, 2016
Lifetime Fluids By Ron McElroy As poets, songwriters and authors often remind us; “Nothing lasts forever.” This is especially relevant in the automotive world.  However, recent attitudes from some Original Equipment Manufacturer (OEM) automakers...

CBT News
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