On-Boarding New Technicians
If you have made a new hire, then you are aware that it takes them some time to get to where they contribute to productivity. What if there was a...
TSLA427.7809.9299%
GM79.2602.05%
F14.8251.155%
RIVN14.2850.135%
CYD57.4501.79%
HMC26.4750.215%
TM189.7200.06%
CVNA67.3802.99%
PAG163.6701.94%
LAD275.8601.33%
AN189.2302.8%
GPI322.3352.225%
ABG185.9700.59%
SAH76.4800.58%
TSLA427.7809.9299%
GM79.2602.05%
F14.8251.155%
RIVN14.2850.135%
CYD57.4501.79%
HMC26.4750.215%
TM189.7200.06%
CVNA67.3802.99%
PAG163.6701.94%
LAD275.8601.33%
AN189.2302.8%
GPI322.3352.225%
ABG185.9700.59%
SAH76.4800.58%
TSLA427.7809.9299%
GM79.2602.05%
F14.8251.155%
RIVN14.2850.135%
CYD57.4501.79%
HMC26.4750.215%
TM189.7200.06%
CVNA67.3802.99%
PAG163.6701.94%
LAD275.8601.33%
AN189.2302.8%
GPI322.3352.225%
ABG185.9700.59%
SAH76.4800.58%
Fixed-Ops
How to Promote Winter Preparation Sales in your Service Department
It’s that time of year again for most of the country. Leaves are falling from the trees, and snow will begin falling from the skies. Winter can be particularly harsh...
Words that Sell Service
Having the right words to say to an 83-year-old man in your service drive that needs to have his alternator replaced might not be that easy. Sally Whitesell, CEO and...
The Science & Mathematics of Reducing Service Department Complaints
Many problems that dealerships struggle with have already been solved by other types of businesses. Reducing defective products in manufacturing firms (and in service industries) greatly lowers warranty costs. In...
WardsAuto’s Steve Finlay: Customer satisfaction for its own sake misses point
When it comes to customer satisfaction in the service lane, we're starting to see a trend where one automaker tries to top others with certain extras offered to customers. There's...
Two Service Department Metrics You Need – But Probably Don’t Have
Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t see the real numbers that determine...
How to Attract Commercial Customers to Your Service Department
Commercial service business can be very lucrative for your dealership. Commercial customers tend to be very loyal. They also require service more frequently and spend more money on each visit.
...
Overlooked Sales in the Service Department
The backbone of sales is prospecting, constantly looking for new sales opportunities. Let’s do some prospecting close to home, in the service department.
If you read our article on ‘Marketing...
Service: The Powerful Marketing Tool!
As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that possibly be you might ask?
We’re talking...
What is a Pre-Delivery Inspection?
Pre-delivery inspections (PDI) are exactly as they sound, a full inspection of a vehicle to assess its readiness for the road. With new vehicles, this includes switching the vehicle out...
