Why are You Losing Service Business?
If you think back 20-30 years ago, almost every dealership had a body shop. Customers brought their cars to the dealer’s body shop because of the perceived quality of service,...
TSLA383.1203%
GM82.030-1.74%
F12.843-0.0969%
RIVN15.2900.27%
CYD32.100-2.5%
HMC32.3200.17%
TM187.820-2.53999%
CVNA64.4160.4655%
PAG210.0850.425%
LAD305.345-1.675%
AN163.450-1.6%
GPI248.8601.35%
ABG180.790-0.73001%
SAH62.290-0.08%
TSLA383.1203%
GM82.030-1.74%
F12.843-0.0969%
RIVN15.2900.27%
CYD32.100-2.5%
HMC32.3200.17%
TM187.820-2.53999%
CVNA64.4160.4655%
PAG210.0850.425%
LAD305.345-1.675%
AN163.450-1.6%
GPI248.8601.35%
ABG180.790-0.73001%
SAH62.290-0.08%
TSLA383.1203%
GM82.030-1.74%
F12.843-0.0969%
RIVN15.2900.27%
CYD32.100-2.5%
HMC32.3200.17%
TM187.820-2.53999%
CVNA64.4160.4655%
PAG210.0850.425%
LAD305.345-1.675%
AN163.450-1.6%
GPI248.8601.35%
ABG180.790-0.73001%
SAH62.290-0.08%
Fixed-Ops
How to Upsell Preventative Maintenance
A dealership must pursue a course to help their customers sustain their vehicles to the utmost degree of maintenance. This is a service that is expected to benefit the customers...
The Benefits of Employee Recruitment and Development in the World of Fixed-Ops
Today’s hiring market is rough. Attracting and retaining good employees is more difficult than ever. We live in a world of entitlement and fluid change. Employees who aren’t getting exactly...
Keys to Improving Fixed-First-Visit
When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it right the first time does not...
How can Analytics Help your Parts Department?
This is the age of information. Business is smarter and agiler than ever before thanks to insights and analytics that were not available in the not so distant past. When...
Should Fixed-Ops have its own Marketing Budget?
If your fixed-ops doesn’t have its own marketing budget, then shame on you! Far too many dealers treat fixed-ops as an afterthought, content to spend unconscionable amounts of money on...
Becky Nixon: The profit you’re missing if you overlook Winter maintenance
Say the low today in Atlanta is 26 degrees and the high is 54. It's not too cold to shutdown a service bay, but where your dealership is, it might...
Improving Your Customer’s Experience in the Service Drive
Your service department is a lot like a Doctor’s office. Most of the people that come in would rather be somewhere else. A customer is usually in your service drive...
5 Easy (And Cheap) Ways to Increase Your Service Department’s CSI Score
The old cliché tells us that ‘Talk is Cheap.’ But every sale in your dealership begins with talk. Likewise, dissatisfied service customers can give you a low CSI rating, not...
Total Customer Connect’s OJ Laos: Tracking Service Repair Orders Online
When customers drop off their cars at your dealership for service, they often feel as if their leaving one of their children with you. They want to know what's going...
