Departure Thank You Gifts in the Service Drive
Of all the virtues in life, gratitude could probably be considered the mother of them all. Think about it. Gratitude is the humility to recognize that we are not alone...
TSLA427.6609.81%
GM78.9851.775%
F14.8001.13%
RIVN14.3050.155%
CYD57.3081.6475%
HMC26.5250.265%
TM189.8000.14%
CVNA67.1102.72%
PAG163.8602.13%
LAD275.7301.2%
AN189.4202.99%
GPI322.9102.8%
ABG186.1550.775%
SAH76.7800.88%
TSLA427.6609.81%
GM78.9851.775%
F14.8001.13%
RIVN14.3050.155%
CYD57.3081.6475%
HMC26.5250.265%
TM189.8000.14%
CVNA67.1102.72%
PAG163.8602.13%
LAD275.7301.2%
AN189.4202.99%
GPI322.9102.8%
ABG186.1550.775%
SAH76.7800.88%
TSLA427.6609.81%
GM78.9851.775%
F14.8001.13%
RIVN14.3050.155%
CYD57.3081.6475%
HMC26.5250.265%
TM189.8000.14%
CVNA67.1102.72%
PAG163.8602.13%
LAD275.7301.2%
AN189.4202.99%
GPI322.9102.8%
ABG186.1550.775%
SAH76.7800.88%
Fixed-Ops
8 Steps to a More Profitable Service Department in 2018
With 2017 coming to a close, the focus is on starting the new year with a bang. Overall, the service industry doesn’t worry about ebbs and flows like the sales...
Consistency in The Service Drive
Sally Whitesell has spent over two decades providing service advisor training to service departments across the country. Her professional training products have been utilized at dealerships by individuals, service teams,...
7 Specific Skills For Your Service Drive
There are a few common skills that every Service associate can conquer that will intensely expand their relationship skills with customers. I call these “Customer Service Traits of Substance” and...
A Technician Shortage Affects You More than You Imagine
Now, more than ever, it’s challenging to recruit automotive technicians. The position isn’t sexy enough to draw attention from high school graduates, and technical colleges are seeing a decline in...
What makes a superstar service advisor?
The retail automotive industry has traditionally relied on the practice of hiring people with previous experience in both the sales and service departments. Though that makes sense at first glance,...
Is Service Employee Churn Killing Car Sales?
The NADA 2016 Dealership Workforce Study tells the story. On average, the service advisor turnover rate annually is 39 percent. That’s roughly two in five service advisors every year. While...
Sales to Service Handoff, then Back Again
Do you keep track of your customer defection rates? It’s one of the more unpleasant numbers to monitor, but perhaps the most important statistic for your store. These are the...
The Reality of Life as a Technician
At first, it might appear to be a straightforward blue-collar job. An automotive technician is able to go to work, put in their hours, head home at the end of...
Techs: Job Satisfaction Equals Increased Service Revenues
It is no secret that recruiting and training service technicians is expensive. Tech turnover can cost a dealership money in many ways, including recruiting and training expenses, mistakes due to...
