5 Easy (And Cheap) Ways to Increase Your Service Department’s CSI Score
The old cliché tells us that ‘Talk is Cheap.’ But every sale in your dealership begins with talk. Likewise, dissatisfied service customers can give you a low CSI rating, not...
TSLA427.86010.01%
GM79.0101.8%
F14.7951.125%
RIVN14.3150.165%
CYD57.3081.6475%
HMC26.5300.2699%
TM189.9100.25%
CVNA67.1302.74%
PAG164.0102.28%
LAD275.9701.44%
AN189.4353.005%
GPI322.9102.8%
ABG186.1600.78%
SAH76.4800.58%
TSLA427.86010.01%
GM79.0101.8%
F14.7951.125%
RIVN14.3150.165%
CYD57.3081.6475%
HMC26.5300.2699%
TM189.9100.25%
CVNA67.1302.74%
PAG164.0102.28%
LAD275.9701.44%
AN189.4353.005%
GPI322.9102.8%
ABG186.1600.78%
SAH76.4800.58%
TSLA427.86010.01%
GM79.0101.8%
F14.7951.125%
RIVN14.3150.165%
CYD57.3081.6475%
HMC26.5300.2699%
TM189.9100.25%
CVNA67.1302.74%
PAG164.0102.28%
LAD275.9701.44%
AN189.4353.005%
GPI322.9102.8%
ABG186.1600.78%
SAH76.4800.58%
Fixed-Ops
Total Customer Connect’s OJ Laos: Tracking Service Repair Orders Online
When customers drop off their cars at your dealership for service, they often feel as if their leaving one of their children with you. They want to know what's going...
How to drive profitable growth in the service bay
Right now, there are more than 250 million gasoline engines on the road. Over the next 10 years, another 80 to 100 million will be added. We're not going to flip...
Keys to Success for Selling Parts on eBay
The demand for auto parts on eBay is through the roof. eBay has devoted an entire website to selling auto parts called eBay Motors. eBay Motors is not just another...
Help Your Customers See the Value in Your Service Drive
If you happen to be someone who grew up in the days when grocery stores gave S&H Green Stamps, Plaid Stamps or Top Value Stamps with every purchase, you may...
Proper Training Processes for a New Service Advisor
The service department front line is a pivotal position in the dealership. Staff there have the ability to create loyal customers or repel your clientele swiftly. Each service advisor generates...
Service Retention: How online culture is slowly killing your service drive – Total Customer Connect
Most Americans shop on Amazon or eBay and the negative impact on brick and mortar retail outlets is far-reaching. Customers have proven they want to shop and order goods and...
Should We Use Coupon Promotions in the Service Drive?
In a general sense coupons are a great way to boost sales and generate buzz around a particular product or service. A successful coupon campaign can boost the bottom line...
Actions Service Advisors Take to Compound Customer Satisfaction and Profitability
Being a Service Advisor can be an overwhelming, stressful situation. The job may seem that you are constantly being bombarded with requests, tasks, and duties that keep you on your...
Five Improvements to Make your Parts Department Operate More Efficiently
Manage Your Inventory
Unfortunately, there is still a lot of guesswork that goes into inventory planning at many dealerships. This does not have to be the case in our modern age....
