Thursday, January 20, 2022

Is Service Employee Churn Killing Car Sales?

The NADA 2016 Dealership Workforce Study tells the story. On average, the service advisor turnover rate annually is 39 percent. That’s roughly two in five service advisors every year. While it’s much better than the sales floor, with sales consultant turnover at 65 percent each year, it’s an alarming statistic. The detrimental effects are many […]
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Jason Unrau
Jason Unrau is CBT Automotive Network's Online Editor. Jason is an automotive specialist with more than 15 years of experience at the dealership level. Focusing mainly on fixed operations and the service industry, Jason’s expertise is in enhancing the customer experience and promoting a healthy, profitable service department.

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