How to Streamline the Claims Process for Service Contracts
No dealer wants a Vehicle Service Contract (VSC) Audit. It will most definitely result in chargebacks or penalties to the dealership. The best way to avoid issues and to save...
TSLA428.79410.9444%
GM78.8251.615%
F14.7401.07%
RIVN14.2250.075%
CYD56.8201.16%
HMC26.5650.305%
TM189.610-0.05%
CVNA67.5703.18%
PAG164.2402.51%
LAD275.5501.02%
AN189.6703.24%
GPI324.4754.365%
ABG186.6901.31%
SAH77.4701.57%
TSLA428.79410.9444%
GM78.8251.615%
F14.7401.07%
RIVN14.2250.075%
CYD56.8201.16%
HMC26.5650.305%
TM189.610-0.05%
CVNA67.5703.18%
PAG164.2402.51%
LAD275.5501.02%
AN189.6703.24%
GPI324.4754.365%
ABG186.6901.31%
SAH77.4701.57%
TSLA428.79410.9444%
GM78.8251.615%
F14.7401.07%
RIVN14.2250.075%
CYD56.8201.16%
HMC26.5650.305%
TM189.610-0.05%
CVNA67.5703.18%
PAG164.2402.51%
LAD275.5501.02%
AN189.6703.24%
GPI324.4754.365%
ABG186.6901.31%
SAH77.4701.57%
Fixed-Ops
How to build a service department that customers love
Customer retention continues to be a problem for auto dealerships. Less than 1 in 3 service visits are at dealerships once a vehicle reaches three years of age. Coincidentally, that’s...
Service department retention may start with the facility
According to NADA research, 76% of car buyers purchase a vehicle from the dealership that performs their regular maintenance. Yet despite nearly 100% of new vehicles being bought from a...
How to leverage seasonal service appointments to drive better business
The coronavirus pandemic has changed many Americans’ schedules and habits, and for vehicle owners, one of the main impacts has been a significant change in how they handle routine maintenance....
How car dealers can meet new consumer expectations brought on by COVID-19
Many changes have come as car dealers operate their businesses through a pandemic. Joining us today to discuss changing consumer expectations and behavior is Jade Terreberry, director of analytics for...
What are the benefits of using a service menu?
Why do restaurants have menus? Well, if you didn’t know about the Super-Mega-Epic Burger, how would you ever know to order it? Automotive service centers need menus for the same...
Benefits of effective seasonal fixed ops marketing
For dealerships, January through March new and used car sales are usually at the lowest levels of the year - pandemic shutdowns notwithstanding. This year poses an even bigger problem...
Volvo Car USA makes long-term investment in auto technicians with new program
Auto technician tools can be a huge expense to someone early in their career and many can be burdened and go into debt because of it. Now, Volvo Car USA...
How your service department can improve the trade-in process
The vehicle trade-in process has evolved a lot over time. One of the biggest changes is that there used to be a lot more room for error. In the past,...
Capitalizing on the rise in consumer demand for service – Jeff Cowan
If dealers are not having record-breaking months in their service departments at this moment in time, then they are doing something wrong. While industry endures the COVID-19 pandemic, consumers are...
