How dealers can prevent defecting first-time lease customers
Half of first-time mass market-brand lease customers do not pursue another lease from the same company when their lease term ends, according to the J.D. Power 2021 US End of Lease...
TSLA372.020-5.92%
GM82.6302.06%
F12.7100.11%
RIVN15.4700.18%
CYD33.0301.83%
HMC32.9300.74%
TM190.3403.62%
CVNA65.0600.88%
PAG209.6201.65%
LAD316.4206.82%
AN166.9804.09%
GPI252.1804.39%
ABG185.1505.21%
SAH64.9502.47%
TSLA372.020-5.92%
GM82.6302.06%
F12.7100.11%
RIVN15.4700.18%
CYD33.0301.83%
HMC32.9300.74%
TM190.3403.62%
CVNA65.0600.88%
PAG209.6201.65%
LAD316.4206.82%
AN166.9804.09%
GPI252.1804.39%
ABG185.1505.21%
SAH64.9502.47%
TSLA372.020-5.92%
GM82.6302.06%
F12.7100.11%
RIVN15.4700.18%
CYD33.0301.83%
HMC32.9300.74%
TM190.3403.62%
CVNA65.0600.88%
PAG209.6201.65%
LAD316.4206.82%
AN166.9804.09%
GPI252.1804.39%
ABG185.1505.21%
SAH64.9502.47%
F&I
How digital integration has affected F&I profits at the dealership level – Chad Ammons
Today on CBT News, host Jim Fitzpatrick is joined by Chad Ammons, Vice President, Global & Digital Experience for Assurant. Ammons joins the show to discuss the latest trends in...
How digital retailing adoption has allowed auto dealers to streamline the F&I process – Scot Eisenfelder
What are the top priorities for F&I offices in the current automotive market? Today on CBT News, we answer this question with Scot Eisenfelder, Sr. Vice President of Strategy &...
Manage customers’ F&I time expectations with 3 simple strategies
One of the most delicate balancing acts in the sales process is dealing with the amount of time it takes to actually deliver the car to the buyer. Dealership personnel...
Making customer-pleasing changes to the F&I process
After spending an average of more than 14 hours researching vehicles online, the 2020 Cox Automotive Car Buyer Journey reveals that less than half of car buyers are satisfied with...
Work-life balance in F&I: It’s easier than you think
‘Work-Life balance? In a dealership? Not a chance…’
That was an actual quote from a friend of mine who has worked in the F&I world since the early 80’s. She laughed...
OfferLogix is leading the way in lease and loan payment advertising for auto dealers
Digital Retailing is changing the way car buyers envision the car-buying process. As digital retailing becomes more popular with consumers, it will be crucial for dealers to showcase leasing and...
How to bridge the gap between your digital retailing platform and finance document delivery – Aaron Bickart, EVP/GM at OfferLogix
Digital retailing is no longer an added incentive for dealers. It has become the expectation of automotive consumers. Today on CBT News, Aaron Bickart joins the show to discuss the...
Two reasons it may work for the sales consultant to handle F&I too
The F&I department and the process by which they deliver profit for the dealer has been stuck in one paradigm. Customers spend too much time picking out the perfect car and then dread...
Coaching vs. training – how to help struggling F&I staff
When your dealership is faced with an F&I manager that is underperforming in PVR and CSI scores, what do you do? Do you just get frustrated and start cleaning house? Do you...
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