A couple agrees to buy the vehicle you're selling. Once all parties approve the deal, does it matter how and when the customer gets into finance?
Sales expert and management trainer...
Latest software is scaled to dealership size and segments target customers, verifies income and employment, reports to credit bureaus.
BY ANGELICA JEFFREYS
Technology is affecting every aspect of the vehicle-buying process at...
Improve automotive customer experience and pull in more millennial buyers, improve customer experience and increase product sales. BY TONY DUPAQUIER
I am seeing more dealers put heavier emphasis on improving the automotive...
U.S. Bank acts before CFPB can, but dealerships may be more amenable than with government intervention on APR.
BY CLINT WILLIAMS
A second front may be opening up in the battle against...
If customers can complete credit applications and finance paperwork before coming to the dealership, the benefits are tremendous.
BY PETE MACINNIS
Today’s digital shoppers expect a satisfying shopping experience. They want to...
Taking a cue from Hollywood could boost your service department’s CSI scores and bottom line.
BY JEFF COWAN
Have you ever watched an older movie and asked, “Why don't they make them...
Helping dealers better determine how they continue to grow and strengthen their businesses in the future will be more important than ever as changing demographics drive shifts in the automotive...
21st Century thinking and embracing a new era of transparency in F&I department will bring about a positive change in the auto industry. BY REBECCA CHERNECK
Pet peeves. We’ve all got ‘em....