There are many factors that go into a used car dealership’s success or failure — customer service, management, and just plain ol’ luck — but one of the most overlooked...
There was a time when no dealership (and certainly not F&I) thought much about handling any part of the car-buying process over video, but here we are. Deals had always...
J.D. Power and JM&A Group have come together to develop and increase F&I innovation, but it doesn’t end there. The companies will additionally offer F&I training and certification programs. On...
Every dealership is set up the same way – sales, service, parts, and F&I all operate as their own separate departments. Each has a unique part to play both in...
J.D. Power has announced the acquisition of Superior Integrated Solutions/Darwin Automotive, a provider of F&I software. On today’s show, we’re pleased to welcome Doug Betts, President of Automotive for J.D....
TROY, M.I., July 7, 2021-- J.D. Power, a global leader in data analytics and consumer intelligence, today announced it has acquired Superior Integrated Solutions, Inc./Darwin Automotive, a leading provider of...
Twenty years ago, a finance and insurance manager was one of the most respected managers in the dealership. They could make or break your deal often within a few seconds...
Consumers today want a convenient and frictionless car buying experience, especially in the finance office. When car dealers don't provide penny-perfect payments to their customers, they could potentially miss out...
F&I has always been tasked with handling all the aftermarket sales over the years. VSC, GAP, tire & wheel, and many other smaller products and protections. They are trained in...
In a year when dealers have been looking forward to trying to put the worst of the pandemic behind them, now there is a new crisis, and one that many...