Did you know that on average, 2 out of 3 employees at your dealership aren’t engaged on a daily basis with members of your team? On top of that, your entire team uses about 45% of their potential. As a teen, Rob Shallenberger wasn’t using his full potential either, but eventually figured it out. He not only became an author, a CEO, and a U.S. Fighter Pilot, but he found that, with the help of his dad and hundreds of leaders he interviewed, what it took to become an effective leader.
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Many dealers fill open positions as quickly as they can, especially when good applicants are hard to find. The dealerships that pull ahead take more care in choosing their people...
On the Dash:
Overall dealership worker satisfaction sits at 80%, but drops to 64% for one-to-three-year staff.
Work-life balance and inadequate benefits emerged as this year's fastest-growing stress factors.
64%...
Losing a top performer costs more than most dealers realize, often more than double an employee's salary. Turnover is something most dealerships will eventually face, but having a framework to...
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...