Dealers' #1 source for auto industry news, content, coaching & analysis

7 Common Leadership Challenges that Managers Face and How to Overcome Them – Bruce Tulgan | How to Turn Recalls Into Positive Customer Experiences | Phone Calls: The Good, the Bad, and the Exceptional

Today on CBTNews.com – Wednesday, May 8th, 2019:

newscast7 Common Leadership Challenges that Managers Face and How to Overcome Them – Bruce Tulgan, RainmakerThinking
CBT welcomes back Bruce Tulgan, Founder and CEO of RainmakerThinking, popular author, and management consultant. On today’s show, Bruce discusses what he calls ‘the undermanagement epidemic’. He breaks down the seven common leadership challenges that managers face, how to identify under management at the dealership and practical strategies to improve your leadership skills. Watch Now

newscastHow to Turn Recalls Into Positive Customer Experiences
Recalls are never good news for customers. At best, it means the added inconvenience of scheduling an appointment, waiting for the repair, and/or leaving their vehicle with the dealership. At worst, unaddressed recalls can cause accidents, or induce fear of potential issues. In 2018, around 30 million vehicles in the U.S. were affected by recalls, according to NHTSA figures. Recalls are often viewed as negative events for customers and dealers alike. However, with the right approach, recalls can become a positive experience for both parties. Read More

newscastPhone Calls: The Good, the Bad, and the Exceptional
Competition is heating up.  Shoppers are more informed than ever.  Margins are shrinking. Amid the challenges and chaos of a modern dealership, one thing remains certain: the best opportunity for you to sell more cars is to do more with the leads you already have. Read More

CBT News
CBT News
For over 11 years, CBT News has been informing and helping automotive retail professionals grow their businesses and thrive in their careers through an awarding-winning, on-demand streaming platform. With exclusive interviews featuring the biggest names in the industry, daily newscasts, up-to-date market data, and exclusive articles covering the latest trends, CBT News is your #1 source for auto industry news and content.

Related Articles

Latest Articles

From our Publishing Partners