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How to Turn Recalls Into Positive Customer Experiences

Recalls are never good news for customers. At best, it means the added inconvenience of scheduling an appointment, waiting for the repair, and/or leaving their vehicle with the dealership. At worst, unaddressed recalls can cause accidents, or induce fear of potential issues. In 2018, around 30 million vehicles in the U.S. were affected by recalls, […]
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Ken Strong
Ken Strong
Retail automotive veteran and writer for CBTnews.com

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