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Sales Language

It’s Time to Modernize your Dealership Sales Language

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It’s kind of nostalgic to listen to car salespeople talk with customers on the phone, either in live calls or when leaving voicemails, and...
newscast

Week In Review: Q1 Sales and the State of Auto Retail...

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CBT News Week In Review for Friday, April 12th, 2019: Dealers Turn to CPO Vehicles as High Prices and Interest Rates Push Sales Down -...
newscast

How AI Can Improve Your Dealership’s Call Center Practices – Mike...

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Today on CBTNews.com - Thursday, April 11th, 2019: How AI Can Improve Your Dealership's Call Center Practices - Mike Haeg On today's show, CBT's Bridget Fitzpatrick...
call center practices

How AI Can Improve Your Dealership’s Call Center Practices – Mike...

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On today's show, CBT's Bridget Fitzpatrick discusses how artificial intelligence is improving call center practices with Mike Haeg, Vice President of Automotive at Car...
week in review

Week In Review: Brian Benstock on What it Takes to Drive...

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CBT News Week In Review for Friday, February 22nd, 2019:  Incorporating Your CRM with Your Phone Process to Capitalize on Leads - Mike Haeg Every dealer...
newscast

Week In Review: Reducing Your Recon Timeline | Incorporating Your...

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Today on CBTNews.com - Friday, October 26th, 2018: Increase Profits By Reducing Your Recon Timeline – Dennis McGinn CBT News welcomes Dennis McGinn, Founder and CEO...
newscast

Incorporating Your CRM with Your Phone Process to Capitalize on Leads...

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Today on CBTNews.com - Tuesday, October 23rd, 2018: Incorporating Your CRM with Your Phone Process to Capitalize on Leads - Mike Haeg Every dealer knows it...
newscast

Week In Review: Cultivating a Positive Company Culture | 6 Things...

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CBT News Week In Review for October 5th, 2018: 6 Things to Prepare Your Dealership for a Strong Year in 2019 - Mark Tewart Joining Jim...
newscast

Incorporating Your CRM with Your Phone Process to Capitalize on Leads...

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Today on CBTNews.com - Tuesday, October 2nd, 2018: Incorporating Your CRM with Your Phone Process to Capitalize on Leads - Mike Haeg Every dealer knows it...
newscast

Are you ready for digital changes? | 5 Ways to Connect...

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On today's CBT Newscast for Wednesday, June 28th, 2017: Are you ready for digital changes in auto? Consumers Are. Joe Gumm sits down with Sharon Kitzman,...