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Chanell Turner

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Investigative Journalist for CBT News
social media

Five Ways Social Media Can Help You Enhance the Customer Experience

Typically, when we discuss the impact of social media, the discussion quickly turns to marketing and branding. While this is the primary purpose for...
charities

Five Ways Dealerships Can Help Their Communities While Growing Their Brand on Social Media

According to a 2017 Corporate Social Responsibility Study by Cone Communications, 87 percent of respondents said they would purchase a product because a company...

Auto Retail’s Big Trends and Takeaways from the First Half of 2019

We are only six months into 2019, and there are already significant trends and takeaways for automotive industry analysts and dealers to dig into....
conflict

Four Conflict Scenarios You Will Encounter at Your Dealership And How to Deal with...

Conflict is inevitable. Every individual that works in —and outside of—your dealership has thoughts and opinions that were shaped by their life experience. Since...
car subscriptions

What’s New with Car Subscriptions? Expansions, Pilot Programs, and More

We live in a world where subscriptions have become the norm. Whether we pay a monthly fee to access thousands of shows and movies,...
employees

Five Ways to Develop Your Staff into the Automotive Industry’s Future Leaders

Take a moment to think of the best manager or staff leader you have. Think of their work ethic, creativity, and attention to detail....
employee

Employee Feedback: Four Metrics You Should Keep Track of to Promote Engagement and Profitability

"Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied,...
auto sales

What May’s Auto Sales Performance Could Indicate for the Rest of 2019

According to Thomas King, Senior Vice President of the Data and Analytics Division at J.D. Power, May typically reveals the auto sales trajectory for...
parents

Providing the Ideal Car Buying Experience for Single Parents

As of the last Census in 2012, there are 85 million mothers in the United States with children under 18. While the talk about...
car buying experience

Four Ways to Help Consumers Move Past Anxiety During the Car Buying Process

When you hear accounts of those who have purchased cars or articles that touch on the emotional side of the car buying process, many...
conflict

6 Strategies to Manage Conflict and Improve Working Relationships

Conflict among people is a tale as old as time. Much like any other business collective, automotive retailers can become gossip factories or feel...
ride-sharevideo

How to Improve Your Customer Experience with Ride-Share Services – Mahesh Shah, CDK Global

 CBT News sits down with Mahesh Shah, EVP, Chief Product and Technology Officer at CDK Global, to discuss their new partnership with Lyft and...
internet leads

Effectively Manage Your Internet Leads with These Proven Strategies

Converting internet leads into car sales is an evolving and extremely challenging process. What worked five, three, or even a year ago isn’t necessarily...
trend

Trend Watch: What Dealers Can Expect in the Next Five to Ten Years

What can auto dealers likely expect for the next five to ten years of the automotive industry? Well, looking at the data, two words...
burnout

How Dealerships Can Help Reduce F&I Burnout

There are few jobs within a dealership that have more inherent stress and burnout than the F&I manager. Back in the ‘stone age’, the...

How to Evaluate The Value of Your Third-Party Classified Partner

Do auto dealers need third-party classified marketplaces? Brian Pasch discusses how you can evaluate the value of your third-party classified partner on today's episode...

What Does Digital Retailing Have To Do With F&I?

On this week's episode of F&I Today Becky Chernek talks about digital retailing and what it has to do with F&I. Why should you...

The Power of Consistency

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the value and the power of consistency....

Having the Willingness to Win

The retail auto industry can often times feel like a race. Sometimes we're racing against coworkers or the competition, while other times we're racing...