Home Authors Posts by Chanell Turner

Chanell Turner

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Investigative Journalist for CBT News
F&I

F&I At Their Fingertips: Millennials Prefer the Auto lending Process Online

The Tide is Changing For Millennial Car Buyers 80 million Millennials have entered adulthood and have replaced Baby Boomers as the largest generation alive. Approximately 10,000...
predictive analytics

Reducing Waste and Increasing Sales: The Benefits of Predictive Analytics

What if you could accurately predict the type of car a customer in a specific location is likely to buy? What if you had...
blockchain

A Radical Shake-Up to the Auto Industry: The Blockchain Digital Ledger

The automotive industry is ever-changing and evolving, especially when it comes to technology. An innovation has piqued the interest of car manufacturers, car buyers,...
Auto Sales

The New Normal: Four Takeaways from April 2018 Auto Sales Reports

March seemed like a promise of good things to come in relation to auto sales. However, analysts were right to be cautiously optimistic. April’s...
car buying experience

What Today’s Customers are Looking for in Their Car Buying Experience

“The customer’s perception is your reality.” This quote by Kate Zabriskie, author and learning and development consultant, captures the truth for every single business...
financing

Switching Up the Process: A New Way to Help Customers with Car Financing

The car financing process has always been one of stress for potential car buyers. They have selected the car of their dreams, and now...
machine learning

What is AI and How Can It Benefit My Dealership?

When you hear the words Artificial Intelligence (AI) an image of robots, self-driving cars, and super computers probably enter your mind. However, we interact...

Five Examples of Excellent Dealership and Automotive Content Marketing

More than ever before, consumers want to feel they have a relationship with companies before they make a purchase. They want to know what...
electric vehicles

Reaching the End Goal: Five Ways to Stay Ahead of the Curve as an...

So, we have reached 2025. That “one in six cars will be electric vehicles” statistic has finally come true. Your dealership has been marketing...
March sales

The Automotive Industry Looks to Rebound with High March Sales

The automotive industry experienced sluggish sales and low declines in the first two months of 2018. Many were beginning to wonder how the rest...
staff meetings

Are You Operating your Staff Meetings In A Way That Actually Helps?

Let’s be honest: no one likes meetings. Generally, we find meetings to be unproductive wastes of time, which we put up with because they’re...
Market-Based Strategiesvideo

Applying Successful Market-Based Strategies For Profitable Returns on New and Used Cars

Is your car dealership spending money on marketing to make money on investments? Brian Finkelmeyer, Director of Conquest at vAuto, chats with Jeremy Beaver, Chief...
Rory Vadenvideo

Is Your Team Choosing Success At Your Dealership Everyday? – Rory Vaden

Rory Vaden, Co-Founder of Southwestern Consulting, Joins the network to talk about overcoming procrastination and developing good discipline and how mastering a balance in...
video

Using Technology to Increase Service Sales and Efficiency – Jim Roche, Xtime

CBT's own Jim Fitzpatrick sat down with Jim Roche, Senior Vice President of Marketing and Managed Services for Xtime, a Cox Automotive company, to...
Vehicle Salesvideo

“Supply and Demand Challenges Suggest A Decline in Vehicle Sales Moving Forward” – Jonathan...

The SAAR is once again at around 17 million, however, Trumps's tariff and the sudden hike in interest rates may have a negative impact...

Moments of Truth

Moments of truth define you as a salesperson. The way you handle certain things the customer throws at you has a direct effect on...

Doing More With Your Website Visitors

On this week's episode of Auto Marketing Now, Brian Pasch talks about using data sources to understand who is visiting your website and how...

Wasted Dollars in Your Service Lounge

People live at a faster pace nowadays. How time feels to someone is relative to what their priorities are at any moment. On this...

Follow-Up Calls

On this week's episode of the Tom Stuker Show, Tom goes over the 3-day follow-up call as well as pre/post-CSI scripts and pre/post-service scripts.