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Chanell Turner

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Investigative Journalist for CBT News

January Sales Rise in Spite of Intense Weather and Government Shutdown

Many wondered what the start of 2019 would look like regarding auto industry sales. Last year ended in a successful photo finish,...
renovations

Four Reasons Why Manufacturers Need to Re-Evaluate Mandated Renovations

In 2012, a San Diego Tribune article revealed that auto dealers in the region of Escondido spent $10 million to $12 million on dealership...
social media

Five Ways Social Media Can Help You Enhance the Customer Experience

Typically, when we discuss the impact of social media, the discussion quickly turns to marketing and branding. While this is the primary purpose for...
marketing

The Digital Marketing Tool That Should Be at The Top of Your Sales Strategy...

Does your digital marketing strategy mostly consist of social media and paid ads? If so, you are not alone. Social media marketing has grown...
issues

Washington Update: Four Top Issues for Dealers

It is an understatement to say that the Federal Government plays a significant role in how companies conduct business. Regardless of the industry, legislation...
study

Four Automotive Research Reports You Should Be Reading For 2019

It is no secret that there is a substantial amount of market information out there, especially concerning the automotive industry. There is always a...
tariffs

Three Ways a 25 Percent Tariff Hike Could Impact Dealers and Consumers In 2019

Many are wondering what the markets have in store for automakers, dealers, and car buyers in 2019. While there are many factors at play,...
negotiations

The Science of Negotiation: Best Practices for Handling Negotiations at Your Dealership

Negotiation is a word that causes excitement in some and dread in others. To many, negotiations may seem like an unnecessary part of doing...
Cox Automotive

Optimism, Healthy Sales, and Incentives Highlight the Finish Line of 2018 Sales

This past year was met with a lot twisting turns when it came to auto sales and trends. However, in the end, many were...

Making the Connection: Four Ways to Align your Goals

Who are you as a dealership, and what do you stand for? If someone were to ask the above question to one of your...
F&I staff

3 Reasons It’s Still Ok to Call Your F&I Staff ‘Managers’

Titles. Do they matter and if so, do they matter to the person who has the title or the person interacting with them? In dealerships, as...
partnership

“Partnership” is the New Automotive Industry Buzzword

When it comes to the future of the automotive industry, the word “partnership” is starting to enter the conversation. In the past, automakers...
marketing budget

Best Practices for Evaluating Your Dealership’s Ad Spend

Marketing is critical to all businesses. The titans of industry spend billions of dollars on annual advertising. For example, the Coca-Cola Company. Coca-Cola, a...

Auto Loan Interest Rates Continue to Soar

Auto loan interest rates continue to go up, according to a recent Edmunds analysis, with rates reaching their highest in a decade. Looking at...
F&I

Interview Tips When Hiring F&I Managers – What to Look (and Listen For)

Interviewing for any position at a dealership is a bit of a balancing act when assessing whether or not the person will be a...

Protecting Your Customers’ Personal Information

When was the last time you checked your safeguard procedures? On today's episode of F&I Today, Becky Chernek talks about protecting your customers' personal...

Stop, Look, and Listen

  On today's episode of Straight Talk, David Lewis talks about how you can close more sales and find success by stopping, looking, and listening.

The Reward of Consistent Practice

Nobody gets better on game day. On today's Saturday Morning Sales Meeting, Dave discusses the rewards that come with consistent practice and preparation.

The Power of the First Impression

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...