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Chanell Turner

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Investigative Journalist for CBT News
social media

Five Ways Social Media Can Help You Enhance the Customer Experience

Typically, when we discuss the impact of social media, the discussion quickly turns to marketing and branding. While this is the primary purpose for...
marketing

The Digital Marketing Tool That Should Be at The Top of Your Sales Strategy...

Does your digital marketing strategy mostly consist of social media and paid ads? If so, you are not alone. Social media marketing has grown...
issues

Washington Update: Four Top Issues for Dealers

It is an understatement to say that the Federal Government plays a significant role in how companies conduct business. Regardless of the industry, legislation...
study

Four Automotive Research Reports You Should Be Reading For 2019

It is no secret that there is a substantial amount of market information out there, especially concerning the automotive industry. There is always a...
tariffs

Three Ways a 25 Percent Tariff Hike Could Impact Dealers and Consumers In 2019

Many are wondering what the markets have in store for automakers, dealers, and car buyers in 2019. While there are many factors at play,...
negotiations

The Science of Negotiation: Best Practices for Handling Negotiations at Your Dealership

Negotiation is a word that causes excitement in some and dread in others. To many, negotiations may seem like an unnecessary part of doing...
Cox Automotive

Optimism, Healthy Sales, and Incentives Highlight the Finish Line of 2018 Sales

This past year was met with a lot twisting turns when it came to auto sales and trends. However, in the end, many were...

Making the Connection: Four Ways to Align your Goals

Who are you as a dealership, and what do you stand for? If someone were to ask the above question to one of your...
Customer Trust

The Power of “Starting with Why,”: Four Ways to Strengthen Customer Trust and Loyalty

Have you ever stopped to think about why customers choose to purchase a car with you? Do you know why your selling practices resonated...
Automotive Industry

Five Major Automotive Industry Developments in 2018

In regard to the automotive industry, 2018 has been a year of continued innovation and various technological advancements. The year has also been a...
detail bay

How to Turn your Detail Bay into an Alternative Revenue Stream

Dealerships pay a lot of attention to sales, service and parts, but where does the detail department fit in? Does it belong to sales?...
Mercedes-Benz USA

Dietmar Exler to Step Down from Mercedes-Benz USA

Mercedes-Benz USA CEO Dietmar Exler will be moving on to other ventures, as he announced to the board on Thursday that he will be...
tariff

Escalating Tariff Threats Still Loom Over U.S.-China Trade Deal

Last week, President Donald Trump fulfilled his promise of raising tariffs on China from 10% to 25% on about $200 billion of Chinese goods....
lateral support

Should You Use Lateral Support as a Service Department Dispatch System?

Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must be designed based on the quality and capabilities of...
Dr. Randy Rossvideo

Are You Tired of Losing Your Top Performers? Retain Staff and Lower Turnover Costs...

Having a positive company culture is easy to talk about, but difficult to create and maintain. It’s easy to get caught up in the...

The Importance of a Dream Team Concept

On today's episode of F&I Today, Becky Chernek discusses the importance of a Dream Team concept between sales and F&I as well as how you...

Having the Willingness to Win

The retail auto industry can often times feel like a race. Sometimes we're racing against coworkers or the competition, while other times we're racing...

The Power of the First Impression

 On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...

April’s Kerrigan Report Reveals Auto Retailers Continue to Grow Despite Flat...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Erin Kerrigan, managing director for Kerrigan Advisors. April's Kerrigan Report tackles higher valuations...