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Chanell Turner

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Investigative Journalist for CBT News
Customer Trust

The Power of “Starting with Why,”: Four Ways to Strengthen Customer Trust and Loyalty

Have you ever stopped to think about why customers choose to purchase a car with you? Do you know why your selling practices resonated...
Automotive Industry

Five Major Automotive Industry Developments in 2018

In regard to the automotive industry, 2018 has been a year of continued innovation and various technological advancements. The year has also been a...
auto trends

According to Auto Trends – These Vehicles Should Be on Your Lot in 2019

January 1, 2019, is rapidly approaching, and the start of a year is when many consumers decide to take a look at purchasing a...
newscast

What are Today’s Car Buyers Looking for in Their New Vehicles?

The days of customers only having a preference for color, make, and model are long gone.Today, car buyers can customize vehicles in a variety...
social media

Four Tips for Optimizing End-of-Year Marketing

It is hard to believe that December is again on the horizon. The holiday and the end-of-year rush is in full swing, and consumers...
auto sales

A Record Drop and Gradual Cooling of Sales: November Auto Sales Trends

On the outset, November 2018 did not seem as if it would be a remarkable departure from the norm. It is typically a nice...
gender diversity

How Dealerships Can Move Toward Parity

This year, General Motors (GM) was identified as the only company in the largest 20 in the United States to have a female CEO...
auto sales

SUV Sales Rise While Customer Savings Fall: The Story of October’s Auto Sales

October was a bit heavier on the tricks than treats when it came to auto sales. When compared to last year’s numbers, October is...
team building

Five Ways to Incorporate Team Building at Your Dealership

When was the last time you were a part of a great team? What were some of the qualities that made it a team...
ads

Is Your Marketing Budget Ballooning? Here are Four Ways to Cut Marketing Costs Per...

It is an understatement to say that marketing has become a pivotal part of the sales process. Years ago, ads and billboards did the...
partnership

“Partnership” is the New Automotive Industry Buzzword

When it comes to the future of the automotive industry, the word “partnership” is starting to enter the conversation. In the past, automakers...

Auto Loan Interest Rates Continue to Soar

Auto loan interest rates continue to go up, according to a recent Edmunds analysis, with rates reaching their highest in a decade. Looking at...
marketing budgetvideo

Evaluating Your Dealership’s Marketing Team and Advertising Spend (Part 2) – Glenn Pasch, CEO...

On today's show, we continue our conversation with Glenn Pasch, CEO of PCG Digital where they have recently done over 50 audits with dealers to...
Don Hallvideo

How Retail Auto Needs to Change in Order to Attract Top Tier Talent –...

Every dealer knows there are ways in which the auto industry needs to change in order to attract talented employees, especially women. On today’s...
Bruce Tulganvideo

7 Common Leadership Challenges that Managers Face and How to Overcome Them – Bruce...

CBT welcomes back Bruce Tulgan, Founder and CEO of RainmakerThinking, popular author, and management consultant. On today's show, Bruce discusses what he calls 'the...

Protecting Your Customers’ Personal Information

When was the last time you checked your safeguard procedures? On today's episode of F&I Today, Becky Chernek talks about protecting your customers' personal...

Stop, Look, and Listen

  On today's episode of Straight Talk, David Lewis talks about how you can close more sales and find success by stopping, looking, and listening.

The Reward of Consistent Practice

Nobody gets better on game day. On today's Saturday Morning Sales Meeting, Dave discusses the rewards that come with consistent practice and preparation.

The Power of the First Impression

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...