In the pop world there are the Dave Clark Five, the Jackson Five and Maroon Five. In the spy scene, it’s MI5. The Olympic gold medal winning women’s gymnastic team...
A top rated, highly profitable Service Department lives and dies according to how well their Retail Service Processes function. Unfortunately, great intentions, however well thought out, transferred onto a document...
When the show opens to consumers on Saturday February 11, ticket holders will be able to use a mobile app that makes it much easier to navigate the show floor...
Auto Deals Want Congress to Reconsider Tax
The American International Auto Dealers Association (AIADA) and the National Automobile Dealers Association (NADA) joined the Border Adjustability Tax Coalition in sending a letter to Congressman...
Auto dealerships can capitalize on inbound calls to their respective companies if their call-handling practices lead to a significantly better and more memorable customer experience.
A past J.D. Power and Associates...
If you have read and acted upon the first two installments of this Client Alert series, you know the reasons why you have decided to sell your business, and you...
Are dealerships missing opportunities by focusing too much on overcoming objections in the finance and insurance office?
F&I trainer Lloyd Trushel thinks so and calls for a more personal engagement with...
We probably all agree that the goal of the dealership service department should be: (A) generate profit and (B) deliver the experience that keeps customers returning.
What we probably won’t agree...