To truly see CSI and revenue go through the roof, your first step is converting the phone from a liability into an asset.
Unlike sales, the Service Department has long ignored...
If you see enough commercials, it might seem like the only generation with money and spending potential are Millennials.
While Millennials offer tremendous potential for the future, there is an entire...
As a well-established corporate practice, mentoring has been a chosen practice for many businesses across the various industries. According to the Association for Talent Development, around 71% of Fortune 500...
Thursday kicks off this year’s holiday season. While this can be one of your dealership’s most lucrative times of the year, it can also be tricky as your employees, understandably,...
With unemployment down around 3-4% nationwide, there is an abundance of good jobs available, and a dearth of talent that needs employment. This is particularly hard in the car business,...
Monday’s arrest of Carlos Ghosn, who serves as Chairman and CEO of Renault and the Renault–Nissan–Mitsubishi Alliance, as well as chairman of Nissan Motors and Mitsubishi Motors, has sent shockwaves...
If you really want to impact auto sales, you need to impact the shopping process early. A recent study found 86% of auto buyers research online prior to visiting a...
Far too many retail dealership organizations and like-kind service businesses that I consult with sit on loads of great customer DMS data, and do nothing with it. It’s truly amazing...
This morning, Monday, November 26th, General Motors (GM) announced sweeping changes to their operation, sending waves throughout the automotive industry. The proposed realignment includes layoffs of 15 percent of salaried...
This year, General Motors (GM) was identified as the only company in the largest 20 in the United States to have a female CEO as well as an equal number...