On the Dash:
- Vehicle dependability has reached its highest problem level since the study redesign in 2022.
- Infotainment and mobile phone integration issues remain the top sources of owner complaints.
- Premium and electrified vehicles report more problems than mass market and gas-powered models.
Vehicle dependability is slipping as software-related issues and infotainment glitches continue to frustrate owners, according to the JD Power 2026 U.S. Vehicle Dependability Study. The study found the industry average rose to 204 problems per 100 vehicles, up 2 PP100 from 2025 and the highest level recorded since the study was redesigned in 2022.
Infotainment systems remain the most problematic category at 56.7 PP100, followed by exterior issues at 27.5 PP100. Mobile phone integration continues to drive many of the complaints. Android Auto and Apple CarPlay connectivity ranked as the top industry problem for the third consecutive year at 8.9 PP100. Bluetooth systems, wireless charging pads and OEM app connectivity also contributed significantly, accounting for nearly half of all infotainment-related problems.
Over-the-air software updates have become routine, with 40% of owners reporting they received an update in the past year. However, only 27% said the update improved their vehicle, while 58% noticed no difference. Nearly two-thirds of updates were performed OTA and were associated with a 14% increase in reported problems, or 2.5 PP100.
Premium vehicles saw a notable decline in dependability. Problems in the premium segment jumped 8 PP100 year over year to 217 PP100, widening the gap with mass market brands to 17 PP100. Premium models underperformed in seven of nine categories, particularly in features, controls and displays, as well as driving experience. Gas-powered vehicles proved the most dependable at 198 PP100, while plug-in hybrids ranked worst at 281 PP100. Battery electric vehicles and hybrids also experienced higher problem rates.
Among brands, Lexus ranked highest overall for the fourth consecutive year at 151 PP100. Cadillac and Porsche followed in the premium segment. Buick led mass market brands for the second straight year at 160 PP100, ahead of MINI and Chevrolet.
For dealers, the findings highlight the growing importance of technology education and service support. As customers keep vehicles longer, proactive communication about software updates, mobile integration and feature functionality can help manage expectations, reduce repeat service visits and improve long-term satisfaction.
