Jamar Seymore is a Loyalty Manager for Walser Subaru St. Paul, a storefront owned by the Minnesota-based Walser Automotive Group, where he has been delivering excellent customer service for the last 11 years. First inspired to join the industry by his father’s passion for vehicles, he oversees marketing campaigns, stays in contact with service clients to guarantee they are happy with their repair and maintenance work, and focuses on boosting retention and generating leads from the fixed-ops department. Now one of the first CBT News 40 Under 40 award winners, news anchor Jim Fitzpatrick joins Seymore to learn more about his retail automotive journey and his plans for the future.
Key Takeaways
1. For those just starting their retail automotive career, Seymore urges them to “Continue the grind,” remembering that their efforts will eventually pay off, and the profession, while difficult at first, gets better with time.
2. Seymore was nominated earlier this year for the Subaru Star Award, an honor recognizing amazing customer service and engagement. This, combined with his placing on the CBT News 40 Under 40 list, is his proudest moment in the retail automotive sector.
3. In the next five years, Seymore hopes to continue growing within his current company, noting the fantastic work environment and his hopes of taking the dealership group to the next level. He wishes to eventually take a role in the F&I department, believing that more financing experience will serve him well down the road.
