BURLINGTON, VT — September 10, 2025 — Widewail, the industry leader in review and reputation data for automotive dealerships, today announced the release of its Q2 2025 Voice of the Customer Top 150 Automotive Group Rankings, a quarterly report recognizing the nation’s leading dealership groups for excellence in customer reputation. The list evaluates the top 150 U.S. auto groups based on Widewail’s proprietary Reputation Health Score, which factors in monthly and lifetime review volume, average star ratings, and response rates. The results highlight the importance of customer feedback and reputation management, particularly as key differentiators for competitive automotive retailers.
Vaughan Automotive earned the number-one spot in the Q2 2025 study, with a 97/100 Reputation Health Score. Vaughan’s ranking is driven by strong review volume and consistent online engagement with customers. The top five also included respectively, Page Autos (Coral Springs Auto Mall), Hendrick Automotive Group, Sheehy Auto Stores, and One Automotive.
“Customer feedback has never been more influential in shaping the success of automotive retailers, which face increased competition from both brick-and-mortar and online dealerships,” said Cuyler Owens, CEO, Widewail. “Our rankings showcase those groups that not only deliver exceptional customer experiences but also prioritize transparency and trust by actively engaging with their communities online.”
Why Review Volumes and Response Rates Matter
High review volume indicates strong customer engagement. The greater the review volume, the more valuable the insights a dealership group has to improve operations and customer care. Equally important is response rate, which indicates how actively groups engage with customer feedback and proactively commit to acknowledging and addressing customer experiences.
“Volume shows that a group is consistently asking for feedback, but response rate proves they’re listening,” added Cuyler. “Dealers that excel in both are setting a new standard for customer care, using reviews not just as a marketing tool, but as a two-way dialogue that drives loyalty and long-term growth.”
Widewail’s Voice of the Customer rankings serve as a benchmark for operational excellence, offering consumers, OEM partners, and dealers a transparent look into which automotive groups are mastering customer reputation management.
Download the full Q2 2025 Voice of the Customer Top 150 Automotive Group Rankings at https://www.widewail.com/dealer-rankings-q2-2025.
About Widewail
Widewail is deeply integrated into the automotive industry, supporting over 5,000 dealership clients. Widewail’s suite of solutions powers the modern shopping experience by leveraging automation to drive and directly manage customer and prospect conversations in consumer reviews, video, and social media. The Widewail Trust Marketing Platform helps businesses capture, distribute, and shape the narrative of their business through the words of their customers with great review and video testimonial content, building trust between them and the communities they serve. The result: Widewail’s solutions improve search rankings and help companies understand how their actions affect customer satisfaction and overall reputation. For more information, visit: https://www.widewail.com/.
