TSLA422.240-21.06%
GM74.860-2.89%
F13.410-1.07%
RIVN13.790-0.73%
CYD50.000-1.02%
HMC26.1800.51%
TM190.6800.18%
CVNA67.170-2.36%
PAG162.180-6.88%
LAD261.920-12.84%
AN184.150-8.5%
GPI313.620-20.71%
ABG179.170-13.92%
SAH73.960-3.88%
TSLA422.240-21.06%
GM74.860-2.89%
F13.410-1.07%
RIVN13.790-0.73%
CYD50.000-1.02%
HMC26.1800.51%
TM190.6800.18%
CVNA67.170-2.36%
PAG162.180-6.88%
LAD261.920-12.84%
AN184.150-8.5%
GPI313.620-20.71%
ABG179.170-13.92%
SAH73.960-3.88%
TSLA422.240-21.06%
GM74.860-2.89%
F13.410-1.07%
RIVN13.790-0.73%
CYD50.000-1.02%
HMC26.1800.51%
TM190.6800.18%
CVNA67.170-2.36%
PAG162.180-6.88%
LAD261.920-12.84%
AN184.150-8.5%
GPI313.620-20.71%
ABG179.170-13.92%
SAH73.960-3.88%


Customer Experience

Tamiami Hyundai service director shares strategies for managing rising fixed ops demand

Tamiami Hyundai service director shares strategies for managing rising fixed ops demand

- May 11, 2026
As service departments face growing demand heading into peak season, Sammy Jo Mannering of Tamiami Hyundai and Genesis of Naples joins us on today’s Service Drive episode to share how...
Customer Experience Service Drive
Customer experience expert Shep Hyken says trust, not satisfaction, is the metric that determines whether a customer returns or walks away for good.

How dealers can build trust to keep customers coming back

- May 7, 2026
One of the most valuable assets a dealership can have is not its inventory or even its service department. It's trust. Lose it once, and you could lose that customer...
Customer Experience CBT Now
Shep Hyken on how customer experience drives loyalty in 2026

Shep Hyken on how customer experience drives loyalty in 2026

- March 30, 2026
Businesses continue to face increasing pressure to deliver consistent service and reliable products. On today's episode of CBT Now, Shep Hyken, customer service and CX keynote speaker, New York Times...
Customer Experience CBT Now
RevDojo

Close more deals by responding to leads in minutes, not hours — Kyle Disher | RevDojo

- March 9, 2026
Fast, consistent follow-up can determine whether a dealership closes a sale or loses a customer. On today’s episode of CBT Now, Kyle Disher, founder and CEO of RevDojo, shares insights...
Customer Experience CBT Now
trust, loyalty

Trust is the new currency: Winning loyalty as the automotive industry evolves

- February 4, 2026
For decades, automotive retail followed a familiar rhythm. Consumers financed vehicles through dealerships, replaced them on predictable cycles, and returned to the dealership for service largely by default. That rhythm...
Customer Experience Publishing Partners
Cherokee Mitsubishi

Inside Cherokee Mitsubishi’s customer-first strategy driving growth

- February 3, 2026
Cherokee Mitsubishi is taking a different approach to dealership growth by prioritizing customer retention, referrals, and employee engagement over traditional acquisition-heavy strategies. Joining us on today's episode of Inside Automotive,...
Customer Experience Inside Automotive
Car buyer satisfaction hits record highs as omnichannel retail and AI improve experiences, though affordability remains a major concern.

Omnichannel and AI help drive higher car buyer satisfaction

- January 21, 2026
On the Dash: Car buyer satisfaction is rising, driven by omnichannel flexibility and faster, more efficient experiences. Omnichannel retail saves buyers time, but gaps remain between what consumers want to...
Customer Experience Articles
Joseph Michelli examines how AI is transforming the workplace customer experience and why human centered leadership remains essential

Joseph Michelli discusses AI trends reshaping workforce and customer experience

- December 30, 2025
As the year winds down, many businesses are focused on closing strong and setting up for the new year. On today's episode of CBT Now, Joseph Michelli, CEO of The...
Customer Experience CBT Now


Latest Articles

Used-vehicle inventory rebounds in April as prices continue climbing
Latest Articles 05/18/26

Used-vehicle inventory rebounds in April as prices continue climbing

GM launches Collision Assistance tool across brand mobile apps
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GM launches Collision Assistance tool across brand mobile apps

Tesla hikes Model Y prices in U.S. market
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Tesla hikes Model Y prices in U.S. market

From Iran war to inventory crunch: Tom Maoli breaks down industry pain points
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From Iran war to inventory crunch: Tom Maoli breaks down industry pain points

NJ CAR goes on the offensive as brokers, regulators, and direct sales pressure dealers
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NJ CAR goes on the offensive as brokers, regulators, and direct sales pressure dealers

GM hits the breaks on electric trucks as reality crashes the EV party
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GM hits the breaks on electric trucks as reality crashes the EV party
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Weekly roundup: Lawmakers seek permanent ban on Chinese automakers, GM cuts IT jobs, UAW halts strike vote

U.S. factory output rises 0.6% as global tensions disrupt supply chains
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U.S. factory output rises 0.6% as global tensions disrupt supply chains

CBT News heads to Washington, D.C., to host Auto Leadership Summit
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CBT News heads to Washington, D.C., to host Auto Leadership Summit

BMW of North America introduces preferred pricing at IONNA charging network
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BMW of North America introduces preferred pricing at IONNA charging network


CBT News
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