TSLA354.8101.97%
GM77.000-3.47%
F12.050-0.2539%
RIVN14.940-0.03%
CYD31.030-1.58%
HMC31.600-0.49%
TM183.100-3.615%
CVNA62.555-1.065%
PAG200.340-1.44%
LAD291.8302.57%
AN157.4400.64%
GPI240.450-0.48%
ABG172.300-1.65%
SAH60.3500.5%
TSLA354.8101.97%
GM77.000-3.47%
F12.050-0.2539%
RIVN14.940-0.03%
CYD31.030-1.58%
HMC31.600-0.49%
TM183.100-3.615%
CVNA62.555-1.065%
PAG200.340-1.44%
LAD291.8302.57%
AN157.4400.64%
GPI240.450-0.48%
ABG172.300-1.65%
SAH60.3500.5%
TSLA354.8101.97%
GM77.000-3.47%
F12.050-0.2539%
RIVN14.940-0.03%
CYD31.030-1.58%
HMC31.600-0.49%
TM183.100-3.615%
CVNA62.555-1.065%
PAG200.340-1.44%
LAD291.8302.57%
AN157.4400.64%
GPI240.450-0.48%
ABG172.300-1.65%
SAH60.3500.5%


Customer Experience

Why dealerships should treat vehicle detailing as part of the customer experience

Why dealerships should treat vehicle detailing as part of the customer experience

- September 25, 2026
Dealerships invest heavily in creating a positive customer experience. From the first online interaction to the showroom, service department and final vehicle delivery, every touchpoint can influence how a customer...
Customer Experience Articles
How customer reviews are becoming a new source of dealership intelligence

How customer reviews are becoming a new source of dealership intelligence

- September 8, 2026
For years, dealerships have centered reputation management around building a positive image. Dealers worked to collect five-star reviews, respond to customer feedback and strengthen their online presence, giving shoppers another...
Customer Experience Inside Automotive
CDK outlines how dealers can make data and AI work harder

CDK outlines how dealers can make data and AI work harder

- August 26, 2026
For dealerships, having more data doesn't automatically mean having better insights. Joining this edition of CBT Live is Leigh Ann Conver, Senior Director of Product Marketing for Data & Intelligence...
Customer Experience CBT Live
Human

How dealers can balance AI with human customer experiences

- August 20, 2026
Rapid advancements in artificial intelligence (AI) allow businesses to deliver instant responses, but reliance on technology alone risks alienating customers. During today’s episode of CBT Now, we’re joined by Joseph...
Customer Experience CBT Now
Delivrd shakes up car buying for dealers and buyers

Delivrd shakes up car buying for dealers and buyers

- June 11, 2026
Buying a car can be one of the most stressful financial decisions consumers make. Two people can walk into the same dealership, buy the same car, and leave having paid...
Customer Experience CBT Now
Car Buying Journey Study: Turn shopper insight into faster deals

Car Buying Journey Study: Turn shopper insight into faster deals

- June 4, 2026
Data from the latest Cox Automotive Car Buyer Journey Study shows a clear shift: satisfaction is at an all-time high, and buyers are moving through the process more efficiently.  Shoppers complete...
Customer Experience Publishing Partners
Tamiami Hyundai service director shares strategies for managing rising fixed ops demand

Tamiami Hyundai service director shares strategies for managing rising fixed ops demand

- May 11, 2026
As service departments face growing demand heading into peak season, Sammy Jo Mannering of Tamiami Hyundai and Genesis of Naples joins us on today’s Service Drive episode to share how...
Service Drive Customer Experience
Customer experience expert Shep Hyken says trust, not satisfaction, is the metric that determines whether a customer returns or walks away for good.

How dealers can build trust to keep customers coming back

- May 7, 2026
One of the most valuable assets a dealership can have is not its inventory or even its service department. It's trust. Lose it once, and you could lose that customer...
Customer Experience CBT Now
Shep Hyken on how customer experience drives loyalty in 2026

Shep Hyken on how customer experience drives loyalty in 2026

- March 30, 2026
Businesses continue to face increasing pressure to deliver consistent service and reliable products. On today's episode of CBT Now, Shep Hyken, customer service and CX keynote speaker, New York Times...
Customer Experience CBT Now
RevDojo

Close more deals by responding to leads in minutes, not hours — Kyle Disher | RevDojo

- March 9, 2026
Fast, consistent follow-up can determine whether a dealership closes a sale or loses a customer. On today’s episode of CBT Now, Kyle Disher, founder and CEO of RevDojo, shares insights...
Customer Experience CBT Now


Latest Articles

What every dealership leader should do before Q4 slips away
Latest Articles 09/30/26

What every dealership leader should do before Q4 slips away

How Mike Gilson sees AI reshaping dealership revenue opportunities
Latest Articles 09/30/26

How Mike Gilson sees AI reshaping dealership revenue opportunities

U.S. import ban on Canadian goods takes effect, includes motorcycles and alcohol
Latest Articles 09/30/26

U.S. import ban on Canadian goods takes effect, includes motorcycles and alcohol

GM and LG add 500 Tennessee jobs, Mercedes-Benz avoids ban, BMW targets 5% margins by 2028
Latest Articles 09/30/26

GM and LG add 500 Tennessee jobs, Mercedes-Benz avoids ban, BMW targets 5% margins by 2028

Walser Automotive Group acquires three Twin Cities dealerships (1)
Latest Articles 09/30/26

Walser Automotive Group acquires three Twin Cities dealerships

GM and LG expand LMR battery production with 500 new Tennessee jobs
Latest Articles 09/30/26

GM and LG expand LMR battery production with 500 new Tennessee jobs

Mercedes-Benz won't be banned under Chinese vehicle bill, Sen. Bernie Moreno says
Latest Articles 09/30/26

Sen. Moreno says Chinese vehicle bill will not ban Mercedes-Benz in the U.S.

BMW targets 5% margins by 2028 as it expands local production
Latest Articles 09/30/26

BMW targets 5% margins by 2028 as it expands local production

Mark Reuss backs EV investments even as Trump lowers fuel economy rules
Latest Articles 09/30/26

Mark Reuss backs EV investments even as Trump lowers fuel economy rules

How dealers can foster a culture of true collaboration
Latest Articles 09/30/26

How dealers can foster a culture of true collaboration


CBT News
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