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TotalCX revolutionizes the customer communication experience through mobile app integrations

Integration with ICOM AI enables Elead users to see SMS interactions in CRM

HOUSTON, December 21, 2023 – TotalCX, the leading provider of AI-driven customer experience management solutions, is proud to unveil its latest groundbreaking development in the automotive industry. Today, TotalCX announces an integration with Elead through ICOM AI technology, offering a seamless solution for recording SMS interactions directly from the TotalCX mobile app into the Elead Customer Relationship Management (CRM) platform.

This integration marks a significant leap forward in the automotive sector’s customer engagement and relationship management capabilities. TotalCX’s collaboration with Elead through ICOM AI technology provides a distinctive advantage to dealerships and automotive businesses, positioning them to deliver unparalleled customer experiences that drive customer loyalty and sales growth.

Key Highlights of the TotalCX and Elead Integration:

  1. Seamless Data Transfer: The integration ensures that SMS interactions within the TotalCX mobile app are seamlessly recorded and synchronized with the Elead CRM platform. This enables automotive professionals to access and manage customer communication with ease, ultimately leading to more informed and personalized interactions.
  1. Enhanced Customer Engagement: By unifying customer interactions across both TotalCX and Elead platforms, automotive dealerships can provide a more holistic and customer-centric experience. This deepened engagement fosters trust and customer loyalty, ultimately driving increased revenue and retention.
  1. Efficiency and Productivity: This integration streamlines workflow processes, saving valuable time for automotive professionals. It reduces manual data entry and enhances overall productivity, allowing businesses to focus on what matters most – their customers.
  1. Data-Driven Insights: With the combined power of TotalCX’s AI-driven analytics and Elead’s CRM capabilities, automotive businesses gain access to valuable data-driven insights. These insights empower them to make informed decisions and optimize their customer engagement strategies for maximum impact.

“TotalCX is dedicated to reshaping the automotive industry by delivering innovative solutions that elevate customer experiences,” said Jack Behar, President of TotalCX. “Our partnership with Elead through ICOM AI is a testament to our commitment to pushing the boundaries of

what’s possible. We are thrilled to offer this game-changing integration to our clients, empowering them to excel in a competitive market.”

About TotalCX:

TotalCX is a comprehensive approach to customer experience management and combines automation, AI technology, ongoing training, real-time assessments, and staff augmentation. Including the company’s award-winning Hosted PBX, enabling organizations to scale more easily and collaborate more effectively. Our exclusive technology captures and analyzes voice and text communications in real-time, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results. TotalCX’s solutions are used by more than 6,000 businesses – from startups to Fortune 500 companies. For more information, visit

Media Contact:
Jennifer Sanford
Acting Chief Marketing Officer and Consultant

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