Monday, December 6, 2021
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no fault found diagnosis

How service departments can handle no fault found diagnosis

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You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail your plans in a hurry. When a customer brings their vehicle in for repair, they expect the problem to be fixed when they drive away. Getting back in the vehicle with […]
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customer

How today’s advisor transparency works wonders

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Openness in the service drive in today’s climate will help ensure your CSI is rock steady and profitability greatly enhanced! Challenges from the post-pandemic operating environment have allowed greater drift from client to advisor relationships, physically and in client perception of the value, they may be receiving from the experience. Some of the underlying factors […]
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How car dealerships are preparing for an EV future

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Though the idea of electric vehicles (EVs) can be traced back to the 1800s, with over half a million units sold in the first quarter of 2020, it was the Tesla Model 3 that genuinely put electric cars on the map. Fast-forward a year and a half, and all major car manufacturers are trying to […]
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service

Best strategies to develop your car dealership’s service business

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In 2020, new car dealerships reported $111 billion in revenue through service and parts alone. If you are focused on growing the service side of the dealership, these statistics should encourage you. There’s a vast opportunity available if you are willing to implement the best strategies to develop the service business. If this past year […]
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technician

Why is it so hard to train the next generation...

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In a TechForce Foundation report last year, it was forecasted that the auto, diesel, and collision industries would collectively be short by approximately 642,000 technicians by 2024. Past NADA Chairman Charlie Gilchrist said that their 16,500 members would need to attract 76,000 people between 2020 and 2026 to stay even with the demand in the […]
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mandate

Vaccine mandate will affect thousands of workers in auto industry

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On Thursday, the Biden administration announced new vaccination requirements that will apply for nearly one-third of Americans and over half of those in the workforce in the United States. A mandate will come into effect in the coming weeks once the rule is created by the Occupational Safety and Health Administration. President Joe Biden said, […]
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performance

This is a MUST DO list for maximum fixed ops...

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Everyone needs a job description of their job that outlines what is expected and the actions you will need to execute to succeed in that job. That said, what are the MUST DOs for maximum performance? Along with the list below, as a consultant, trainer, and coach, I also have detailed daily, weekly, and monthly […]
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remote

Is there a case for remote vehicle servicing?

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According to the 2020 NADA Data Financial Profile, dealers commonly expect around three of every ten dollars of net profit to be generated by the service department. Another goal that’s pervasive in dealerships is the goal of 100% service absorption. But for franchised dealers to reach higher absorption rates and add even more to the […]
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technicians

Technicians Among the Unheralded Heroes in Pandemic Recovery

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Since the middle of March when much of the nation was deeply affected by COVID-19 restrictions, automotive technicians have been keeping the nation running. Prior to April guidance regarding essential businesses, only repairs and maintenance were permitted to operate at dealers in the United States. At the core of any repair business is the technician […]
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work week

Pros and Cons of a 4-Day Work Week for Service...

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In 1930, during the Great Depression, economist John Maynard Keynes predicted that a 15-hour workweek would become a reality “within 100 years.” At the time of his prediction, the industrial revolution was in full swing, spurred on by ever increasing automation, which made the idea not so far-fetched. Over the last 100 years we have […]
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