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dependability

J.D. Power U.S. Vehicle Dependability Study shows marked improvement in quality

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Details of the 2021 J.D. Power U.S. Vehicle Dependability Study were released on Thursday, and the results are largely positive. Overall, the customer survey shows that fewer issues are being experienced during the third year of ownership, leading to a more positive ownership lifecycle. From nearly 34,000 survey respondents, the vehicle issues reported declined by […]
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pandemic

Pandemic vehicle purchases kicked truck sales into high gear

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A new study from CarGurus is revealing a trend in auto retail toward larger vehicle purchases, particularly pickup trucks. The 2020 Pickup Truck Sentiment Study consists of responses from truck owners in the midst of the pandemic in September and compares the results from similar data compiled in February this year. It demonstrated differences in […]
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COVID

Car Buyers Have Positive Outlook, But Still Show Concerns From COVID-19

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There may be a swing in optimism among car buyers even in the midst of the COVID-19 pandemic. At least, that seems to be the indication from consumers participating in a June survey. CarGurus, the online car shopping and data analytics company, conducted research through its “COVID-19 Senitment Study” finding that less shoppers are delaying […]
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study

4 Essential Takeaways from Cox Automotive’s Latest Dealership Staffing Study

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When it comes to any workforce, the most crucial element is human capital. The skills, knowledge, and experience of those you hire will either make or break your dealership. Unfortunately, when it comes to staffing, it can be challenging to prepare to handle and the ins and outs of a part of your company that […]
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sales satisfaction

Takeaways from J.D. Power’s 2019 U.S. Sales Satisfaction Index Study

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J.D. Power just released its annual Sales Satisfaction Index (SSI) Study, and once again, Porsche has topped the list in sales satisfaction for a luxury brand. This consecutive win marks the company’s fourth title victory in five years. Mercedes Benz and Infinty ranked second and third, respectively. Meanwhile, Buick took home the first prize in […]
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hiring process

Why Your Dealership Needs to Review Its Hiring Process

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When numbers start dropping, dealerships might assume that the cause is vehicle trends, fickle customers, or a general economic slump. They may not realize that their hiring process is what has put them in a losing position. According to a Cox Automotive study, poor staffing strategies often result in high employee turnover rate. And with […]
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auto trends

Emerging Auto Trends in 2019 and What They Mean for Dealers

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As we finish the first quarter of 2019, this year is already shaping up to be a big one for the auto industry. While many are watching to see if sales decline, there is so much more to focus on than whether we break the streak of 17 million-plus in annual vehicle sales. Consumer interests […]
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study

Four Automotive Research Reports You Should Be Reading For 2019

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It is no secret that there is a substantial amount of market information out there, especially concerning the automotive industry. There is always a new article, blog post, or case study to view. Keeping up with all this data can seem overwhelming and almost impossible at times. While it may be challenging to decide the […]
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David Sargent

New Study: See what 3 out of 4 car shoppers want.

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Only 24% of car buyers considered buying an SUV in a year in which total retail sales of SUVs comprised 42% of the market. Only five years ago, SUVs made up just 34% of the market. “Low fuel prices, favorable lease deals and the availability of low-interest loans are attracting buyers to SUVs, which historically are […]
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CBT News – April 6, 2015

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On today's show: - Autotrader President Jared Rowe discusses the latest findings on the "Car Buyer of the Future" study - Daily Tune-up with Joe Webb...