Shep Hyken

How the customer experience is different in a COVID-19 world

3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times – Shep Hyken, NY Times Best Selling Author

What Dealers Can Do Right Now to Support and Retain Their Customer Base – Shep Hyken, NYT Best-Selling Author

CBT News Week In Review: February 7, 2020

CBT Automotive Newscast for February 6, 2020

Week In Review: How to Recruit Top Talent for Your Sales Team – Mark Tewart | Solving Your Most Frequent Digital Retailing Dilemmas –...

Disrupt the Competition by Creating a More Convenient Customer Experience – Shep Hyken | 5 Ways Your Team Can Use the Holiday Season to...

Disrupt the Competition by Creating a More Convenient Customer Experience – Shep Hyken, NYT Best-Selling Author

Week In Review: The Attribution Revolution and How It Can Maximize Your Dealership’s Advertising Spend | The Importance of a Dealership’s Unique Digital Retailing...

Surprise and Delight: A Great Customer Service Concept. Or Is It? – Shep Hyken | Effectively Manage Your Internet Leads | Four Free Digital...