How dealers can build trust to keep customers coming back
One of the most valuable assets a dealership can have is not its inventory or even its service department. It's trust. Lose it once, and you could lose that customer...
TSLA421.208-14.5819%
GM81.860-1.38%
F16.895-0.545%
RIVN16.8300.53%
CYD57.0800.36%
HMC26.135-0.855%
TM182.500-7.45%
CVNA69.605-3.395%
PAG166.890-0.48%
LAD288.280-2.61%
AN187.210-0.51%
GPI310.030-6.31%
ABG182.745-4.965%
SAH81.810-0.81%
TSLA421.208-14.5819%
GM81.860-1.38%
F16.895-0.545%
RIVN16.8300.53%
CYD57.0800.36%
HMC26.135-0.855%
TM182.500-7.45%
CVNA69.605-3.395%
PAG166.890-0.48%
LAD288.280-2.61%
AN187.210-0.51%
GPI310.030-6.31%
ABG182.745-4.965%
SAH81.810-0.81%
TSLA421.208-14.5819%
GM81.860-1.38%
F16.895-0.545%
RIVN16.8300.53%
CYD57.0800.36%
HMC26.135-0.855%
TM182.500-7.45%
CVNA69.605-3.395%
PAG166.890-0.48%
LAD288.280-2.61%
AN187.210-0.51%
GPI310.030-6.31%
ABG182.745-4.965%
SAH81.810-0.81%
Shep Hyken
Shep Hyken reveals how ‘dangerous customers’ and employee experience impact customer retention
In a captivating discussion on customer service, Shep Hyken, renowned customer experience expert and bestselling author, joins us on the latest episode of CBT Now. As the automotive industry grapples...
Leveraging AI as an asset in the dealership rather than being afraid of it – Shep Hyken
Artificial Intelligence is changing how some companies conduct business, especially in customer service. It may already replace roles in some industries, but is that necessarily bad? On today's Inside Automotive,...
Shep Hyken’s top 3 ‘Golden Rules’ to improve the employee experience
Employee experience should be prioritized and invested in as it ultimately impacts your bottom line. Joining us on another episode of Inside Automotive is Shep Hyken, customer service, and experience...
What companies need to know about the holiday shopper- Shep Hyken
The holiday season is a great time to win over customers in any industry. Shep Hyken, a customer service and experience expert, goes over everything you need to know about...
Are customer surveys actually hurting the overall customer experience? It depends
Car dealers rely heavily on acquiring and improving customer feedback, but could those customer surveys hurt the overall experience? Joining us on CBT Now to discuss the findings from the...
The 3 most vital elements of customer service today with Shep Hyken
Shep Hyken, customer experience expert and New York Times best-selling author, recently released the 2022 Achieving Customer Amazement Study. This study surveys consumers to learn more about their preferences and habits. Shep joins...
10 things that can harm your relationships with customers
I'll Be Back: How to Get Customers to Come Back Again & Again is out now! In the latest book from Shep Hyken, he discusses 10 loyalty killers that can...
Shep Hyken on improving the customer experience to generate repeat business
Customer experience expert, New York Times best-selling author, and international keynote speaker Shep Hyken, has released new research into the state of customer service and experience called the A.C.A or...
What is the most important measurement in business that leaders should consistently monitor? – Shep Hyken, NY Times best-selling author
Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To discuss this further, we recently spoke...
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