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On today's Inside Automotive, we're joined by Shep Hyken explores how dealerships can elevate their customer experience using AI

Leveraging AI as an asset in the dealership rather than being...

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Artificial Intelligence is changing how some companies conduct business, especially in customer service. It may already replace roles in some industries, but is that...
Hyken employees experience

Shep Hyken’s top 3 ‘Golden Rules’ to improve the employee experience

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Employee experience should be prioritized and invested in as it ultimately impacts your bottom line. Joining us on another episode of Inside Automotive is...
Shep Hyken

What companies need to know about the holiday shopper- Shep Hyken

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The holiday season is a great time to win over customers in any industry. Shep Hyken, a customer service and experience expert, goes over...
customer surveys

Are customer surveys actually hurting the overall customer experience? It depends

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Car dealers rely heavily on acquiring and improving customer feedback, but could those customer surveys hurt the overall experience? Joining us on CBT Now...
Shep Hyken

The 3 most vital elements of customer service today with Shep...

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Shep Hyken, customer experience expert and New York Times best-selling author, recently released the 2022 Achieving Customer Amazement Study. This study surveys consumers to learn more about...
Hyken

10 things that can harm your relationships with customers

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I'll Be Back: How to Get Customers to Come Back Again & Again is out now! In the latest book from Shep Hyken, he...
customer experience

Shep Hyken on improving the customer experience to generate repeat business

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Customer experience expert, New York Times best-selling author, and international keynote speaker Shep Hyken, has released new research into the state of customer service...

What is the most important measurement in business that leaders should...

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Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To...

10 retail predictions all business owners should prepare for – Shep...

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On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Hyken's work includes...

How the customer experience is different in a COVID-19 world

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Let’s face it, the way we do business has changed dramatically. No longer are you meeting face-to-face with consumers and trying to convince them...