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customer surveys

Are customer surveys actually hurting the overall customer experience? It depends

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Car dealers rely heavily on acquiring and improving customer feedback, but could those customer surveys hurt the overall experience? Joining us on CBT Now...
Shep Hyken

The 3 most vital elements of customer service today with Shep...

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Shep Hyken, customer experience expert and New York Times best-selling author, recently released the 2022 Achieving Customer Amazement Study. This study surveys consumers to learn more about...
Hyken

10 things that can harm your relationships with customers

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I'll Be Back: How to Get Customers to Come Back Again & Again is out now! In the latest book from Shep Hyken, he...
customer experience

Shep Hyken on improving the customer experience to generate repeat business

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Customer experience expert, New York Times best-selling author, and international keynote speaker Shep Hyken, has released new research into the state of customer service...

What is the most important measurement in business that leaders should...

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Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To...

10 retail predictions all business owners should prepare for – Shep...

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On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Hyken's work includes...

How the customer experience is different in a COVID-19 world

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Let’s face it, the way we do business has changed dramatically. No longer are you meeting face-to-face with consumers and trying to convince them...
Shep Hyken

3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times...

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We’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. In this segment, Jim and Shep...
Shep Hyken

What Dealers Can Do Right Now to Support and Retain Their...

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As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling...

CBT News Week In Review: February 7, 2020

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CBT News Week In Review for Friday, February 7th, 2020: Integrating Your Online Reputation Strategy into Your Dealership's Marketing Plan In the automotive industry, positive consumer...