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If Your Service BDC Isn’t Staffed Correctly, It’s Not Working

If your service BDC isn’t staffed correctly, It’s not working. According to John Traver, CEO and Principal of Traver Connect, dealerships need to be treating their service department BDC as a separate entity from their sales BDC. leave your front-end mentality behind so you can establish a process that catches every call and builds retention. BDC and […]
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CBT Automotive Network is a multimedia broadcast platform serving automotive professionals. With interviews featuring the biggest names in the industry, daily newscasts following top stories, up-to-date market data, and exclusive articles covering the latest industry trends, CBT is the leading voice of the retail automotive industry.

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