Tag: service advisors

In 2019, automakers across the world had to spend about 2.5% of the product revenue, totaling more than $49 billion, covering warranty expenses. This...

Among the top KPIs your service department should be evaluating, the hours per RO is one of the most important. After all, you don’t...

How are you compensating your express auto technicians? Today on Inside Automotive, we're pleased to welcome back Don Reed, CEO of DealerPRO Training, one...

The 2022 NADA Show has come and gone, but we're still hearing from industry experts and attendees as it was the first time many...

How do you get more people in the service drive to utilize your BDC and increase profits? Is there a solution in today’s climate?...

Recently we discussed the top KPIs you should monitor to ensure maximum profit in the New Year. One of the most important to consider...

Have you purchased equipment for your service team that isn’t being used? Or maybe it just isn’t being used as often as it should...

For over 30 years, David Lewis and Associates has been taking dealership sales and service to the next level. On today’s show, we’re pleased...

On Thursday, the Biden administration announced new vaccination requirements that will apply for nearly one-third of Americans and over half of those in the...

In the NADA Dealership workforce survey, it was revealed that two of every five service advisors would leave during the year. With a near 40% turnover...