TSLA415.880-19.91%
GM82.680-0.56%
F16.635-0.805%
RIVN16.9500.65%
CYD57.7901.07%
HMC26.240-0.75%
TM182.920-7.03%
CVNA71.000-2%
PAG170.4403.07%
LAD293.5202.63%
AN189.0201.3%
GPI311.510-4.83%
ABG186.620-1.09%
SAH83.9601.34%
TSLA415.880-19.91%
GM82.680-0.56%
F16.635-0.805%
RIVN16.9500.65%
CYD57.7901.07%
HMC26.240-0.75%
TM182.920-7.03%
CVNA71.000-2%
PAG170.4403.07%
LAD293.5202.63%
AN189.0201.3%
GPI311.510-4.83%
ABG186.620-1.09%
SAH83.9601.34%
TSLA415.880-19.91%
GM82.680-0.56%
F16.635-0.805%
RIVN16.9500.65%
CYD57.7901.07%
HMC26.240-0.75%
TM182.920-7.03%
CVNA71.000-2%
PAG170.4403.07%
LAD293.5202.63%
AN189.0201.3%
GPI311.510-4.83%
ABG186.620-1.09%
SAH83.9601.34%


service advisors

5 key things killing your service advisor training (and how to fix them)

5 key things killing your service advisor training (and how to fix them)

- June 1, 2026
Service departments continue to invest heavily in advisor training, yet many dealerships still fail to see lasting gains in CSI, sales performance, retention, and customer experience. Joining us on today’s...
Service Drive Fixed-Ops
Jeff Cowan explains why relationship-driven selling and accountability remain the keys to professional salesmanship and service success in 2026.

Jeff Cowan on the forgotten rules of professional salesmanship

- February 2, 2026
Competition in the retail automotive market is rapidly intensifying, and building relationships is the key differentiator that sets salespeople apart from their competitors. On today's episode of Service Drive, sales...
Service Drive Featured
warranty

Best practices when submitting warranty claims

- December 2, 2022
In 2019, automakers across the world had to spend about 2.5% of the product revenue, totaling more than $49 billion, covering warranty expenses. This cost only shows the warranty that...
Fixed-Ops Articles
hours per RO

4 innovative ways to grow your service department’s hours per RO

- November 25, 2022
Among the top KPIs your service department should be evaluating, the hours per RO is one of the most important. After all, you don’t want a bunch of service advisors...
Fixed-Ops Articles
express auto technicians

Why pay plans for express auto technicians need to change – Don Reed

- May 20, 2022
How are you compensating your express auto technicians? Today on Inside Automotive, we're pleased to welcome back Don Reed, CEO of DealerPRO Training, one of the nation's top fixed-ops training...
Fixed-Ops Featured

Don Reed on how to ignite your auto technicians’ productivity

- April 20, 2022
The 2022 NADA Show has come and gone, but we're still hearing from industry experts and attendees as it was the first time many of us have gathered since the...
Fixed-Ops Featured

How to utilize your dealership’s service BDC for maximum success

- January 21, 2022
How do you get more people in the service drive to utilize your BDC and increase profits? Is there a solution in today’s climate? On today’s show, we’re pleased to...
Fixed-Ops Featured
Effective Labor Rate

Why Effective Labor Rate is the KPI car dealers should keep an eye on

- January 4, 2022
Recently we discussed the top KPIs you should monitor to ensure maximum profit in the New Year. One of the most important to consider is the Effective Labor Rate. Maybe...
Fixed-Ops Articles
service

Don Reed on key strategies to help your service team get the highest ROIs

- November 8, 2021
Have you purchased equipment for your service team that isn’t being used? Or maybe it just isn’t being used as often as it should be? You’re not alone. Dealers often...
Fixed-Ops Featured
Lewis

Auto retail expert David Lewis on selling more customer pay revenue

- October 29, 2021
For over 30 years, David Lewis and Associates has been taking dealership sales and service to the next level. On today’s show, we’re pleased to welcome David Lewis, President, and...
Sales & Marketing Featured

Latest Articles

CBT News Placeholder
Latest Articles 06/01/26

Podium’s Ross Tinkham urges dealers to adopt AI as speed-to-lead gaps widen

Gas prices jump as Iran halts talks with U.S., threatens to close Strait of Hormuz. President Donald Trump says he can wait them out.
Latest Articles 06/01/26

Gas prices jump as Iran halts talks with U.S., threatens to close Strait of Hormuz

SBA will host its second 2026 Supplier Matchmaking Expo June 5 in Detroit, connecting small suppliers with major buyers.
Latest Articles 06/01/26

SBA, General Motors to co-host Supplier Matchmaking Expo in Detroit [registrations open]

New trade proposal could reshape supply chains, UAW strikes at major GM supplier, Stellantis self-driving push
Latest Articles 06/01/26

New trade proposal could reshape supply chains, UAW strikes at major GM supplier, Mercedes faces ownership restrictions

New U.S. trade proposal would raise vehicle content requirements, reshape North American supply chains
Latest Articles 06/01/26

New U.S. trade proposal would raise vehicle content requirements, reshape North American supply chains

UAW strike begins at major GM supplier after contract talks fail
Latest Articles 06/01/26

UAW strike begins at major GM supplier after contract talks fail

Mercedes-Benz dealers face uncertainty as Congress weighs ownership restrictions
Latest Articles 06/01/26

Mercedes-Benz dealers face uncertainty as Congress weighs ownership restrictions

Stellantis partners with Wayve on self-driving tech
Latest Articles 06/01/26

Stellantis partners with Wayve on self-driving tech

automotiveMastermind adapts marketing tools for FTC compliance changes 
Latest Articles 06/01/26

automotiveMastermind adapts marketing tools for FTC compliance changes 

SEO is not enough. How GEO is rewriting the rules of automotive search
Latest Articles 06/01/26

Dealers must act on GEO now as AI shifts car-buying behavior