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hours per RO

4 innovative ways to grow your service department’s hours per RO

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Among the top KPIs your service department should be evaluating, the hours per RO is one of the most important. After all, you don’t...
express auto technicians

Why pay plans for express auto technicians need to change –...

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How are you compensating your express auto technicians? Today on Inside Automotive, we're pleased to welcome back Don Reed, CEO of DealerPRO Training, one...

Don Reed on how to ignite your auto technicians’ productivity

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The 2022 NADA Show has come and gone, but we're still hearing from industry experts and attendees as it was the first time many...

How to utilize your dealership’s service BDC for maximum success

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How do you get more people in the service drive to utilize your BDC and increase profits? Is there a solution in today’s climate? On today’s show, we’re pleased to welcome back David Lewis, President of David Lewis and Associates and the host of CBT’s Straight Talk, to discuss the service BDC and what he’s […]
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gross profit

4 vital ways you can further improve gross profit percentage

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Of the KPIs your dealership must focus on in 2022, gross profit percentage should never be overlooked. To improve the gross profit percentage, your service department must do more than simply add more work to the repair order, although this can be part of the equation. While we will examine this option, we will look […]
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Effective Labor Rate

Why Effective Labor Rate is the KPI car dealers should keep...

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Recently we discussed the top KPIs you should monitor to ensure maximum profit in the New Year. One of the most important to consider is the Effective Labor Rate. Maybe you don’t know what the Effective Labor Rate is or perhaps you are simply perplexed about how to improve it. Either way, we have the […]
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warranty

Best practices when submitting warranty claims

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In 2019, automakers across the world had to spend about 2.5% of the product revenue, totaling more than $49 billion, covering warranty expenses. This cost only shows the warranty that was covered with the understanding that many more were denied. In your dealership, it’s essential that you take proper steps to ensure a good workflow […]
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service

Don Reed on key strategies to help your service team get...

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Have you purchased equipment for your service team that isn’t being used? Or maybe it just isn’t being used as often as it should be? You’re not alone. Dealers often run into this problem, but there are protocols you can implement to get the highest return on your investment. Joining us now to give us […]
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Lewis

Auto retail expert David Lewis on selling more customer pay revenue

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For over 30 years, David Lewis and Associates has been taking dealership sales and service to the next level. On today’s show, we’re pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of CBT’s show, Straight Talk, to guide us through selling more customer pay revenue. It boils […]
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mandate

Vaccine mandate will affect thousands of workers in auto industry

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On Thursday, the Biden administration announced new vaccination requirements that will apply for nearly one-third of Americans and over half of those in the workforce in the United States. A mandate will come into effect in the coming weeks once the rule is created by the Occupational Safety and Health Administration. President Joe Biden said, […]
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