Automotive Change is Happening
By Zach Klempf
In the past 18 months, over $35 billion in major equity transactions have taken place within the automotive retail space. In fact, 2013 and 2014...
Dealership Defensive Game Plan
By: Jim Radogna
In many dealerships, the thought of putting together a compliance program is similar to contemplating a diet and exercise regimen: you know it’s something you...
Automotive Customer Service Goes a Long Way
By Rian Locadia
I am often asked how a small, family-owned operation with limited budgets can compete with the larger, flashier, corporate stores. It’s something...
Comfort Zones versus Accountability
BY DON REED
As a dealer, did last year bring you the return on investment that you expected? As a general manager did you meet or exceed your...
Relationships Bring Value Added Benefits
By Russ Chandler
Most, if not all dealerships have different providers that they work with to ensure things run smoothly. There are tons of useful providers out...
Mike Sullivan Sells Cars and Spreads the Word about the Environment
By Mary Welch
Mike Sullivan has always been environmentally aware — whether it is surfing, putting in charging stations in his dealership...
Thinking Like a Customer Might Seal the Deal
By: Mark Tewart
It’s a fact that the majority of customers still want to negotiate. Depending on the formal study you may read, they...
CHALLENGE YOURSELF
By Cory Mosley
I doubt Janet Jackson was thinking about the car business when she wrote, “What Have You Done for Me Lately.” But the title of her 1986 single...
Survey shows trends in financing, experience, technology and demographics
By: Byan Ignozzi
PricewaterhouseCoopers (PwC) recently conducted its 2016 International Automotive Lending & Leasing Survey. This survey brought together and explained retail automotive...
It’s not Just What Not to Do — but WHAT to Do
By: Jim Radogna
News broke recently about five dealership employees that were arrested and face federal charges of conspiracy, bank...