Tag: magazine
Why Are You Still Charging Diagnostic Fees?
Staying Competitive in the Service Drive
By: David Lewis
With the growing number of secondary repair shops competing for dealership customers these days it is hard...
Pros Don’t Talk Trash in Finance
Your Family May Tolerate it, But Customers Don't
By: Becky Chernek
Finance and insurance professionals know the benefit of a consistent menu presentation. It’s a surefire...
Drive Customer Retention to Your Dealership
Build Planned Retention Program and Drive Service Volumes
If you’re serious about growing customer retention and service sales, perhaps it’s time to put into play...
Drive Customer Retention to Your Dealership
https://www.cbtnews.com/drive-customer-retention-dealership-2/
As the Automotive Market Turns
Since 2011, the automotive industry has undergone rapid growth and rapid change, with an average 8.3 percent year-over-year increase in unit sales, the loosening...
The Importance of Monitoring Lubricants
Lifetime Fluids
By Ron McElroy
As poets, songwriters and authors often remind us; “Nothing lasts forever.” This is especially relevant in the automotive world. However, recent attitudes from...
Is Your Dealership Guilty of the Ostrich Syndrome?
The Benefits of a Compliance Audit
By Jim Radogna
There’s something about selling that can drive even the sane to insane lengths to do a deal.
Take the...
Don’t Work a Bad Deal to Your Death
Walk Away to Win
By David Missimer
There’s something about selling that can drive even the sane to insane lengths to do a deal.
Take the case in...
First Step to Connected Car-Buying: Pre-Qualification
It’s more effective than Pre-Screening
By Pete MacInnis
We’ve all seen the endless data about consumer dissatisfaction with the car-buying process, particularly with how lengthy it can...
Stop Blaming Millennials
You are just a crappy boss
By Glenn Pasch
Funny how I keep reading posts about the problem with the new generation. How they are clueless, nothing...
