Is Your Negotiating Process Hurting You?
Thinking Like a Customer Might Seal the Deal
By: Mark Tewart
It’s a fact that the majority of customers still want to negotiate. Depending on the formal study you may read, they...
TSLA404.220-3.24%
GM82.4801.94%
F11.9300.22%
RIVN11.670-0.15%
CYD24.0000.59%
HMC33.680-0.392%
TM194.850-1.71%
CVNA59.050-0.18%
PAG211.950-0.2%
LAD288.690-2.04%
AN164.180-0.63%
GPI249.540-4.66%
ABG193.530-1.46%
SAH63.130-0.55%
TSLA404.220-3.24%
GM82.4801.94%
F11.9300.22%
RIVN11.670-0.15%
CYD24.0000.59%
HMC33.680-0.392%
TM194.850-1.71%
CVNA59.050-0.18%
PAG211.950-0.2%
LAD288.690-2.04%
AN164.180-0.63%
GPI249.540-4.66%
ABG193.530-1.46%
SAH63.130-0.55%
TSLA404.220-3.24%
GM82.4801.94%
F11.9300.22%
RIVN11.670-0.15%
CYD24.0000.59%
HMC33.680-0.392%
TM194.850-1.71%
CVNA59.050-0.18%
PAG211.950-0.2%
LAD288.690-2.04%
AN164.180-0.63%
GPI249.540-4.66%
ABG193.530-1.46%
SAH63.130-0.55%
magazine-F&I
Consider Cross-Training For the F&I Process
You don't want hybird car sales reps, so consider a change in the F&I process.
BY MARK TEWART
Doesn’t it make more sense to let them handle any issue your customer has...
Properly Disclosing An Auto Sales Contract Isn’t Difficult
Remember that the RISC is active as soon as the customer signs it, so be deliberate. BY TONY DUPAQUIER
As business managers, it is our responsibility to protect the dealership’s interests...
Ponder How Appetizing Your Dealership Appears To Customer-Identity Thieves
Take steps to deter both hackers and burglars, and prepare an incident plan in case of a breach. BY ERIK NACHBAHR
Auto dealerships are inviting to data thieves, given the consumer...
Employee Handbook, Department Policy Manuals Deserve A Dealership’s Real Effort And Attention
Don’t make the mistake of just copying from the Internet; follow these steps to craft an effective guide.
BY STEVE LEVINE
In one of my toughest cases defending a car dealership, my...
Evaluate Technology That Sharpens Or Simplifies F&I-Related Activities
Latest software is scaled to dealership size and segments target customers, verifies income and employment, reports to credit bureaus.
BY ANGELICA JEFFREYS
Technology is affecting every aspect of the vehicle-buying process at...
Consider Hybrid Salespeople/F&I Representatives For Your Dealership
Improve automotive customer experience and pull in more millennial buyers, improve customer experience and increase product sales. BY TONY DUPAQUIER
I am seeing more dealers put heavier emphasis on improving the automotive...
F&I And Sales On Same On Same Online Platform
If customers can complete credit applications and finance paperwork before coming to the dealership, the benefits are tremendous.
BY PETE MACINNIS
Today’s digital shoppers expect a satisfying shopping experience. They want to...
Beyond the Headline
Learning how to read the whole credit report and getting the full consumer story can help you avert potential missteps.
BY JENN REID
Consumer credit reports may rarely win a prize for...
Holograms: Coming to a Dealership Near You?
Will holographic technology make the tablet – or even the F&I manager – obsolete? BY GEORGE ANGUS
Americans love technology. That’s a fact. And staying abreast of new technology has become...
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