TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


J.D. Power

Digital channel users score higher in satisfaction, Net Promoter Scores, and lower service costs, according to J.D. Power study.

Digital engagement is crucial for customer satisfaction and cost savings

- November 15, 2023
Digital channels have emerged as the most efficient and effective way for auto lenders to maintain or grow their profitability despite the current macroeconomic conditions. Customers who use digital channels...
Headlines Sales & Marketing
Drivers are starting to encounter more issues with electric vehicles than they do with ICE vehicles, as traditional OEMs compete with Tesla.

Electric vehicles scores drop as OEMs compete with Tesla tech

- August 24, 2023
Drivers are starting to encounter more technology issues with electric vehicles than they do with ICE vehicles, as traditional OEMs contend with disruptive brands such as Tesla. More than 82,000 new...
Articles Headlines

Dealerships embrace AI for loans, yet crave in-person sales impact

- August 11, 2023
Auto lending is a process that is becoming more automated, and dealership finance teams are generally in favor of using new technologies like AI to determine the loan allocation process....
Headlines Articles
Stellantis

Weekly roundup: Stellantis posts record earnings, Tesla’s 7-year financing, new AI solutions from J.D. Power

- July 28, 2023
Earlier this week: Stellantis reported record-breaking earnings of $12.1 billion, a 37% increase in net profit, and a 12% year-over-year revenue growth to $109 billion for the first half of...
Articles Daily Automotive News
On this edition of CBT Now, Jim Fitzpatrick speaks with J.D. Power's Tyson Jominy about the current state of the U.S. new car market.

Where does the new car market stand today? — Tyson Jominy | J.D. Power

- July 20, 2023
On this edition of CBT Now, Jim Fitzpatrick speaks with Tyson Jominy, the Vice President of Data and Analytics at J.D. Power, about the current state of the U.S. new...
Sales & Marketing CBT Now
New vehicle quality drops again in 2023 as brands push new technology.

New vehicle quality drops again in 2023 as brands push new technology

- June 23, 2023
New vehicle quality decreased in J.D. Power's annual Initial Quality Study under industry-wide shifts to new features and emerging technologies. J.D. Power researchers calculated vehicle quality trends by counting problems per...
Articles Headlines
aftermarket service

4 ways car dealers can win against aftermarket service providers

- February 14, 2023
According to the J.D. Power 2022 U.S. Aftermarket Service Index Study, customers increasingly prefer aftermarket service providers to new-vehicle dealers. J.D. Power surveyed almost 10,000 vehicle owners who owned their...
Fixed-Ops Articles
J.D. Power Ford results

GM excels, Ford falls short in J.D. Power vehicle dependability study

- February 13, 2023
As Ford's CEO Jim Farley has often stated, the carmaker must increase quality, and the new 2023 J.D. Power U.S. Vehicle Dependability Study, which was announced on Feb. 9, places...
Articles Headlines
2023 dealerships

What must auto dealerships focus on this coming year? — Tyson Jominy, J.D. Power

- February 1, 2023
After a challenging and disappointing year, dealerships are anxious to know what's in store for retail auto in 2023. Consumer research firm J.D. Power is at the forefront of market...
Sales & Marketing Inside Automotive
EV sales, chevy bolts

Auto leaders have lowered their EV sales outlook after slow growth

- December 21, 2022
In a new report, KPMG unveiled data showing how the auto-industry's EV sales outlook has soured over the course of 2022. Using survey responses from 900 auto executives, the accounting firm...
Articles Headlines

Latest Articles

GM leans on global production to supply U.S. market amid cost pressures
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Volkswagen ends U.S. EV output, triggering $600 million financial hit 
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March sales surge tightens inventory, affordability gaps persist
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TrueCar achieves profitability and calls for a new standard in automotive pricing
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Stellantis, Microsoft deepen alliance to supercharge AI and cybersecurity capabilities 
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Pentagon boosts weapons production with automakers, Ford unifies EV strategy, Tesla outlook improves

Pentagon taps automakers to boost weapons production capacity
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Pentagon taps automakers to boost weapons production capacity

Ford creates unified product organization to accelerate EV, software rollout and margin goals
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Ford creates unified product organization to accelerate EV, software rollout


CBT News
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