TSLA391.170-3.29%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.170-3.29%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.170-3.29%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%


fixed ops

Auto Technicians

How and Where to Recruit the Best Auto Technicians

- July 25, 2017
Recruiting technicians is never a hard job. The real difficulty is recruiting technicians worth your money and time. Too often in my career as a technician was I forced to...
Custom Brand Experience

How training new hires impacts your bottom line | Crafting a Custom Brand Experience | The Evolving Impact of Tesla

- July 18, 2017
On today's CBT Newscast for Tuesday, July 18th, 2017: How training new hires impacts your bottom line Joe sat down with Sally Whitesell, Founder/CEO of SW Service Sollutions, to talk about her...
factory maintenance

Is Factory Maintenance Affecting Hours Per RO?

- July 17, 2017
With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance requirements that would help reduce costs...
Analysis Paralysis

Impactful ways to tap into the Hispanic market | Americans Want More Fuel Efficient SUVs and Trucks | Service Department Analysis Paralysis

- July 12, 2017
On today's CBT Newscast for Wednesday, July 12th, 2017: Several impactful ways to tap into the Hispanic market Hispanics account for more than 20% of the population (ages 10-39). This year, Hispanics...
fixed ops

15 Tips to Improve your Fixed Ops

- June 26, 2017
Joe Gumm spoke to Jody Devere, CEO of AskPatty.com, about the customer experience in your service drive as well as what inspired her to write "15 Ways to Communicate Better in the Service Drive" for Car...
newscast

15 Tips to Improve your Fixed Ops | How to Produce Video Content | Making the Most of Your Digital Spend | Are you compliant with this new Used Car Rule?

- June 26, 2017
On today's CBT Newscast for Monday, June 26th, 2017: 15 Tips to Improve your Fixed Ops Joe Gumm spoke to Jody Devere, CEO of AskPatty.com, about the customer experience in your service drive as well...
mechanics

3 Reasons Why There’s a Shortage in Auto Mechanics

- June 5, 2017
CBT's Joe Gumm sat down with Fixed-Ops guru and host of the Weekly Tune-Up, Becky Nixon, to talk about the decreasing number of mechanics in the automotive industry.
service drive

Service Drive: Are you Talking in Terms the Customer Understands?

- May 31, 2017
If you have ever been on a computer support call with someone who is totally immersed in the world of technology and is speaking in what seems like a foreign...
fixed-ops

What a Diagnostic Fee Actually Costs You

- May 30, 2017
On this week's edition of the Weekly Tune-Up, Becky Nixon talks about diagnostic fees and what they actually cost you in your service department. Whenever we think about ways to promote...
fixed-ops

How to Create Value in Your Fixed-Ops Selling Process

- May 23, 2017
On this week's edition of the Weekly Tune-Up, Becky Nixon goes over how sending a video to your customers could be more beneficial than a photo or email and discusses other...


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